Supervisor- Loan Operations

Position: Supervisor- Loan OperationsGroup: Operations GroupPrimary Job PurposeThe Jobholder is responsible to support the Manager with the overall day to day activities of the loan operations area. This includes planning, organizing and directing the department’s activities, i.e., processing, closing and servicing.Job Roles & Responsibilities: Strategy, Planning and Management Planning and ManagementLay down effective plan(s) to achieve the strategic imperatives of the unit / division Operations, Review and Reporting UnderstandingMaintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department FieldworkSupervise the daily activities of the Loan operations such as processing of loans for all types of Business units / processing payments, preparing payoffs, quoting rates for FC loans, verifying payments, mailing rate change notices, responding to analysis questions, etc.Support in managing the loan pipeline to assure that all loans are processed in accordance with established Service Level AgreementsEnsure that all loans are processed as per the defined policies and proceduresEnsure the closing of all loans according to established policies and guidelines:Review all loan applications for completeness for processing.Review all loans prepared for closing and verify that file is ready to close.Ensure the reconciliation of all accounts and to verify that accounts have been balanced and reconciled.Make any necessary system inputs and amendments concerning the status of loan such as legal, written-off and normal loans.Verify and input any necessary underwriting and / or credit data into system.Supervise the processing of Non-performance debt and other type of special loans as defined by the State of Kuwait.Review captured data and verify needed amendments as per Bank’s internal policy / procedure and regulatory requirementReview and MonitoringProvide support to branch staff in handling of specific guidelines and customer queries.Supervise and participate in system applications enhancement and testing the new changes. Perform duties and tasks are those specific to a certain situation that might be assigned by the superior based on business need. ReportingGenerate and escalate periodic and requested reports ensuring accuracy and timely delivery. Stakeholder Management Internal Interactions Participate in the various cross-functional committees / teams for multiple purposes to achieve optimal cooperation and to assume seamless quality service Job Specifications Educational Qualification(s)Bachelor’s degree or equivalent in a related field Experience Minimum years of experience requiredSupervisor: 5 years Certification(s) IBSLanguage(s) knownEnglish (Proficient)Arabic (Proficient)