Supervisor - Motor Claims Settlements & Operations (Arabic)

Transguard Workforce Solutions is the UAE’s leading provider of unique and innovative HR solutions. With a decade of experience in the region and a team that possesses extensive knowledge of the market, we provide a fully integrated HR solution.We are currently recruiting a Supervisor - Motor Claims Settlements & Operations (Arabic) for our client based in Abu Dhabi, UAE.Job Summary:The Supervisor - Motor Claims Settlements & Operations is responsible for overseeing the end-to-end motor claims settlement process and daily claims operations, ensuring timely, accurate, and policy-compliant settlement of claims. The role supervises a team of Claims Service Officers (CSOs), Senior CSOs, and Senior Officers, driving operational efficiency, service excellence, regulatory compliance, and effective claims cost management.Job Responsibilities:Claims Settlement ManagementManage the timely and accurate settlement of motor claims in line with policy terms, delegated authority limits, and company guidelines.Review and approve claims within assigned authority levels, including complex, high-value, and sensitive cases.Monitor claim reserves and ensure appropriate assessment of medical, workshop, ambulance, and related claim expenses.Claims Operations & Service DeliveryOversee daily claims settlement activities, ensuring compliance with service standards, turnaround times, and internal controls.Monitor team productivity, workload distribution, and settlement performance while maintaining high customer service standards.Review outstanding and ageing claims to improve efficiency and reduce backlogs.Claim Validation & ComplianceVerify claim documentation, coverage eligibility, and settlement accuracy.Ensure compliance with policy conditions, company procedures, and regulatory requirements.Manage repudiated or invalid claims with proper documentation and clear customer communication.Operational Coordination.Plan and prioritize workflow to ensure efficient claims processing and resource utilization.Supervise settlement payments and coordinate with legal teams and internal stakeholders on claims-related matters, including litigation and court cases.Team Leadership & DevelopmentLead, coach, and support team members to achieve operational goals and maintain service excellence.Provide technical guidance on claim assessments, settlement decisions, and policy interpretation.Monitor work quality and contribute to process improvement initiatives.Cost Control & ReportingControl settlement costs through effective liability assessment, coverage validation, and repair cost management.Support negotiations with workshops and service providers to achieve cost-effective outcomes.Prepare operational and performance reports, ensure governance compliance, and escalate risks or operational issues when required.Job Requirements:Bachelor's Degree in Business Administration, Insurance, Finance, or a related field.4-6 years of relevant experience in Motor Claims, Claims Settlement, or Insurance Operations.Prior experience in supervising claims teams is preferred.Full professional proficiency in English and ArabicCertifications:Certificate in Insurance (CII)Associate in Risk Management (ARM)Diploma/Associate of the Chartered Insurance Institute (Dip CII / ACII)Associate in Insurance Services (AIS)