Supply Chain & Demand Planning Manager
Nero · Manchester Area, United Kingdom
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This is not a coordinator role. It's autonomous ownership of demand planning, supply chain and global logistics for a business that's tripling year on year.Demand planning sits at the heart of this role. Getting stock right, the right quantities, in the right region, at the right time, is what makes or breaks a business like ours. We want someone who is genuinely elite at forecasting, not just comfortable with it.You'll work directly with our Founder and be instrumental in building the systems and processes that enable continued growth. You'll join a tiny, close knit team where everyone knows each other well, values transparency, and actually wants to be here building the business.Demand Planning & Inventory Strategy Build and own sales forecasting models using historical sales data, growth rates, marketing calendars, and seasonality to predict stock quantities across categories. Strategically allocate inventory across UK and US warehouses to maximise availability and minimise overstock. Monitor sell through rates and competitor positioning to flag opportunities for price adjustments. Manage fabric consignment arrangements with suppliers, keeping reserved fabric on hand at all times so emergency POs can be raised without lead time delays. Run cycle counts and stock reconciliations, investigating shrinkage and discrepancies. Report weekly to the Founder on weeks of cover, sell through, and reorder flags, and plan POs against cash flow, flagging early when a reorder plan doesn't fit the cash position.Packaging Own packaging end to end. Source and manage packaging suppliers, negotiate unit costs, and forecast packaging demand in line with projected growth. Ensure all branded packaging is ordered, produced, and delivered to manufacturers ahead of every PO — packaging should never be the thing that delays production.Supply ChainOwn the primary contact relationship with fabric, garment and packaging manufacturers. Use order sheets and historical data to confirm quantities, place orders, and lock in lead times. Partner with our product development team on new product launches, ensuring production timelines sync with freight schedules. Own resolution of production defects and quality failures, including returns, faulty stock disposition, and supplier claims.Warehouse OpsBook all international shipments via our freight forwarder, manage customs, and delivery schedules. Generate Advanced Shipping Notices (ASNs) for all warehouses and ensure shipments arrive on agreed dates. Monitor warehouse SLAs for receiving speed, dispatch accuracy, and inventory integrity. Maintain 100% inventory synchronisation between Shopify and warehouse management systems. Own relationships with our fulfilment partners, solving problems and chasing shipments. Audit 3PL, freight, and duty invoices against quotes and recover billing errors.SKU management Deliver SKUs, barcodes, HS codes to manufacturers. Generate and manage all barcode creation on our GS1 account. Strategic InputWe're a small team and we're not just looking for someone to execute the operational playbook. We want someone with supply chain, forecasting, and logistics expertise who can see gaps we might not see and suggest ways to scale smarter, including owning the choice of inventory planning tools as we outgrow spreadsheets. If you spot inefficiencies, have ideas for cost reduction, or can streamline our relationships with manufacturers and warehouses, we want to hear them. This role has real influence over how we build our operational backbone for the next phase of growth, with the future goal of Head of Operations.Who we are looking for3+ years in Supply Chain, Demand Planning, or Operations, ideally in fast growing DTC e-commerce (fashion, accessories, lifestyle)Proven demand planning track record: you've owned forecasting through rapid growth (not just maintained someone else's model) and can talk specifics — forecast accuracy, stockout rates, inventory turnsStrong analytical background: Economics, maths, or quantitative degree. You think in spreadsheets and can build forecasting models from scratchDay to day operations execution: You've booked shipments, managed lead times, liaised with 3PLs, and owned logistics schedulesProficiency with Shopify and warehouse management systems: You navigate these confidently and have worked with ASNs and inventory reconciliationFinancial literacy: You understand cash flow, inventory carrying costs, and can make spend decisions confidentlyImport/export experience: You've dealt with customs, tariffs, documentation, or international logisticsExperience in fashion, jewellery, or e-commerce