Support Coordinator

Company Description:IBSA Pharma® Ltd, part of the global IBSA Group, became an affiliate following the acquisition of its UK distributor Pharmasure® in May 2022. IBSA products have been widely used and trusted by UK healthcare providers for over 20 years, reflecting a strong reputation in the pharmaceutical sector. Globally, IBSA operates in more than 90 countries across 5 continents, with 20 subsidiaries in Europe, China, and the USA, and over 2,500 team members across headquarters, subsidiaries, and manufacturing sites. The company’s philosophy is built on four pillars: Person, Innovation, Quality, and Responsibility. These values guide IBSA’s approach to healthcare solutions, partnerships, and workplace culture.Role overview:You will be the first point of contact for patients, pharmacies and clinics, efficiently handling orders and prescriptions from enquiry through to delivery. This is a hands-on role that combines customer service, pharmacy support and warehouse administration, so attention to detail, compliance and a helpful attitude are essential.Key responsibilities:Manage multiple mailboxes, responding to enquiries promptly and professionally.Print, check and log prescriptions in the script register with high attention to detail.Create and maintain accurate patient accounts, ensuring correct payment terms are applied.Contact patients to explain the service, confirm medication details and arrange deliveries.Process prescriptions and customer orders to generate picking lists, delivery notes and invoices.Support pharmacy operations with labelling, dispensing and stock counts (training will be provided).Assist the warehouse team with picking, packing and despatch as required.File recorded calls daily and complete end-of-day prescription reconciliations.Maintain accurate documentation and training records to ensure GDPR compliance at all times.What we’re looking for:Minimum of 1 year customer service experience (preferably in healthcare or pharmacy).Minimum GCSEs in English and Maths. NVQ Level 2 Dispensing Assistant or equivalent is desirable.Strong attention to detail and excellent organisational skills.A polite, patient and professional manner when dealing with customers, suppliers and colleagues.Ability to work within GMP and GDP standards and follow internal SOPs.A team player who can multitask and adapt to changing priorities.Why join us:Be part of a growing, values-driven pharmaceutical business.Supportive team environment with opportunities to develop skills across pharmacy, warehouse and customer service.Structured training and access to ongoing professional development.Job Type: Full-timePay: £24,500.00-£27,000.00 per yearBenefits:Company pensionOn-site parkingWork Location: In personApplication question(s):Do you have experience in a pharmaceutical or healthcare environment?