Support Engineer

Job Title: Support Engineer (1st & 2nd Line)Location: Bangalore, IndiaAbout Us:At CC33 Global, part of the iCXperience & I-BPO Group, we are setting up our Technology and Software Development Hub in Bangalore as a strategic pillar in our global digital transformation.

With 25+ years in customer and patient experience management, we’re driving the future of intelligent automation and real-time engagement.

Key Responsibilities

Handle first-line and second-line IT support tickets for internal users.Resolve issues across Postfix, Office 365, Windows Server, and Linux.Assist with onboarding and offboarding users, including account setup and permissions.Collaborate with 3rd-line engineers on escalated issues.Document solutions and maintain knowledge base articles to improve team efficiency.Monitor systems and respond to alerts or outages as needed.

Requirements

Experience in first-line and second-line IT support roles.Familiarity with Postfix, Office 365, Windows Server, and Linux.Basic networking knowledge (DNS, DHCP, routing).Strong troubleshooting and problem-solving skills.Excellent written and verbal communication.Desirable:Experience with ticketing systems (ServiceNow, Jira, Zendesk).Exposure to 3rd-line escalations or advanced system administration.Scripting skills (PowerShell, Bash, Python) for automation.