Support Engineer - L1

Tasks and Responsibilities:- Monitor smart systems, dashboards, and central screens.- Receive alerts and reports, verify them, and classify them according to type, severity, and priority.- Provide initial response to incidents according to operational plans and approved escalation procedures.- Coordinate immediately with maintenance, security, safety, emergency teams, field teams, and relevant external parties.- Follow up on reports from opening to closure, ensuring documentation of actions and results.- Operate authorized systems and devices, and execute remote control commands within the limits of permissions.- Analyze operational data, monitor abnormal patterns or recurring faults, and raise observations to the supervisor.- Prepare daily reports, shift reports, and incident reports, including response times and actions taken.- Handover shifts accurately, clarifying open reports, pending tasks, and system status.- Routinely test system readiness and report any malfunctions, connection issues, or performance problems.