Support Specialist

Role Description The Support Specialist at Legaline Platform is a full-time hybrid role based in the United Arab Emirates, with flexibility for some work-from-home arrangements. In this role, the specialist provides day-to-day technical and customer support to platform users, responding to inquiries via email, phone, and chat. Responsibilities include diagnosing and troubleshooting issues, guiding users through platform features, and escalating complex cases to relevant internal teams when necessary. The specialist documents support interactions, maintains up-to-date knowledge of product updates, and contributes to FAQs or help center content to improve self-service options. Collaboration with product and engineering teams to relay user feedback and support continuous improvement is also an important part of the role.QualificationsCandidates should possess strong Customer Support and Communication skills to handle inquiries professionally and clearly across multiple channels.Candidates should possess solid Technical Support and Troubleshooting skills to identify, analyze, and resolve platform-related issues efficiently.Candidates should possess robust Analytical Skills to interpret user feedback, identify patterns, and recommend improvements to support processes.Candidates should possess proficiency with ticketing and CRM systems, along with basic understanding of web-based platforms and SaaS tools.Candidates should possess excellent time management and organizational skills, with the ability to prioritize multiple requests in a fast-paced environment.Candidates should possess a customer-centric mindset, patience, and resilience when handling sensitive or complex support situations.Candidates should possess fluency in English; knowledge of Arabic or other regional languages is an advantage.Candidates should possess relevant experience in technical or customer support roles; a diploma or degree in IT, Business, or a related field is beneficial.