Support Specialist

Job DescriptionThe Member Support Specialist provides service and support to Girl Scout members and is responsible for retaining girl and adult membership within assigned geographic areas by delivering excellent customer service and support.Key ResponsibilitiesProvide ongoing support to members within the assigned geographic area.Answer, manage, problem-solve, and respond appropriately to inquiries received by phone, email, and in person.Collaborate with internal partners to provide effective support to parents and troop volunteers.Provide first-level conflict resolution in accordance with organizational processes.Use technology, including Salesforce and web-based video conferencing, to support members.Use data-analysis software to track, organize, and analyze membership information.Support the organization’s overall customer-support plan, including assisting retail curbside customers when assigned.Perform other duties as assigned.Required Skills & ExperienceExcellent written and verbal communication skillsStrong customer-service and problem-solving abilitiesAbility to respond professionally to inquiries by phone, email, and in personExperience supporting customers, members, parents, or volunteersAbility to provide first-level conflict resolutionProficiency with Microsoft Office SuiteAbility to learn additional software programsExperience with or ability to use Salesforce