Support Team Leader & Trading Related — Dubái

About VEXPROWe're a trading firm operating out of Dubai (UAE) and Medellín (Colombia), serving clients and IBs (Introducing Brokers) across MENA, Europe, and the Americas.What you'll doOwn support operations for your shift (Dubai afternoon/evening, including Saturdays).Distribute tickets and manage your team's workload.Resolve first-line escalations and judge what goes to Risk Management vs. Compliance.Review trading-related cases: drawdown, risk rules, suspicious activity, payout requests.Audit responses and own SLA compliance for your shift.Coach your team and handle VIP clients and critical cases.Coordinate a clean shift handoff with the Colombia Team Leader.What we're looking for2+ years in customer support at a broker, prop firm, or trading platform, with team leadership or coordination experience.Solid trading knowledge: drawdown, risk rules, arbitrage, multi-accounting, payout conditions.Experience with ticketing tools, live chat, and SLA reporting.Native Spanish and B2 English.Real availability for the afternoon/evening shift, Monday–Saturday, Dubai time.Nice to have: current UAE residency with own or transferable visa.Compensation: 5,000 AED + commissions. May include visa sponsorship.