SVP, Operations and Transformation

The SVP of Operations Transformation will serve as the chief architect for designing, building, and scalingTheoria Medical's unified Central Operations hub. In this role, you will own the delivery of the specializedtoolsets, automation platforms, and infrastructure required to support a dual-revenue engine: optimizinghigh-volume Fee-For-Service (FFS) revenue cycles while simultaneously scaling Value-Based Care (VBC)workflows. Additionally, you will own the central utilities of Medical Records, Laboratory Integrations,and Referral Management, while driving the end-to-end operational implementation strategy with facilitypartners. This role also provides secondary oversight to ensure our daytime Telemedicine team is effectivelydeployed to support LEAD facility launches and broad footprint coverage.Key ResponsibilitiesCentral Operations & Ancillary Services OwnershipBuild Centralized Hubs: Design, staff, and scale a world-class Central Operations function tostandardize multi-state provider support, credentialing, and scheduling.Medical Records Management: Centralize and automate the retrieval, auditing, and processing ofmedical records to ensure compliance, rapid billing velocity, and continuity of care.Lab Workflows & Integrations: Build and manage high-throughput pipelines for laboratory orderingand results routing, ensuring critical diagnostic data reaches clinicians instantly.Referral Management Infrastructure: Architect a centralized, friction-free inbound and outboundreferral management engine to maximize patient volume and streamline transitions of care.Dual-Model Optimization: Design operational frameworks that maximize Fee-For-Service (FFS)volume and capture, while simultaneously building workflows for Value-Based Care risk models.Vendor & Tool Selection: Evaluate, procure, and implement enterprise-grade workflow automationtools to reduce manual overhead across all centralized departments.Facility Partner Implementation & IntegrationOnboarding Blueprint Strategy: Standardize and execute the operational playbook for launch andintegration within new partner facilities (SNFs, ALFs, and senior communities).B2B Workflow Integration: Bridge Central Operations with facility-specific workflows and systems(e.g., PointClickCare, MatrixCare) to ensure frictionless clinical coordination.Joint Governance & Relationship Management: Establish implementation timelines and jointoperational steering committees with executive leadership at partner facilities to ensureaccountability and deep alignment.Change Management: Lead on-the-ground training, adoption, and cultural change managementinitiatives for facility staff to accelerate utilization of Theoria's services.Provider Productivity & ExperienceMaximize Clinical Throughput: Build the tooling and systems required to optimize daily clinicianschedules, reduce travel times, and increase active patient-facing hours.EHR Optimization: Partner with product teams to streamline the proprietary EHR platform(ChartEasy), minimizing charting friction and preventing provider burnout.Administrative Automation: Build and implement automated routing for administrative tasks, including documentation, lab tracking, and prior authorizations.Value-Based Care WorkflowsRisk Model Tooling: Develop operational tools that embed VBC requirements directly into dailyclinical workflows, focusing on preventive intervention and chronic care management.Hospitalization Prevention: Design real-time tracking systems within Central Operations to quicklyflag at-risk patients and lower hospital readmission rates.Data Integration: Ensure seamless data exchange between Central Operations, remote patientmonitoring (RPM) platforms, and facility partnersTelemedicine Team Operations & Footprint Support Daytime Telemed Management: Manage and optimize the daytime telemedicine team, focusing onmaximizing clinician utilization and balancing cross-footprint coverage needs.LEAD Launch Alignment: Coordinate telemedicine resources to support and stabilize new LEADfacility launches as a secondary operational layer.Performance Management & InsightsOwn the Dashboard: Create executive-level productivity scorecards to monitor provider utilization,billing velocity, lab turnaround times, referral conversion rates, and value-based outcomes.Enforce Accountability: Leverage analytics to identify low-performing workflows and drive swiftprocess interventions across the regional teams.QualificationsExecutive Experience: 10+ years of operational leadership, explicitly building or scaling aCentralized Operations/MSO hub within a fast-growing healthcare organization.Ancillary Operations Expertise: Proven track record directly managing and scaling high-volumeMedical Records (HIM), Lab routing systems, and Referral coordination departments.Strategic Dual-Model Expertise: Deep, hands-on experience balancing Fee-For-Serviceoperational metrics (billing velocity, coding accuracy) with Value-Based Care workflows (qualitytracking, utilization management).B2B Implementation Track Record: Proven success leading complex, multi-site operationalrollouts with external healthcare enterprise/facility partners.Productivity-First Mindset: Proven track record of deploying technologies and tools thatmeasurably increase clinical team capacity and decrease administrative burden.Post-Acute Domain Knowledge: Deep familiarity with the post-acute care ecosystem, includingskilled nursing facilities (SNFs), assisted living, and senior care networks.Telehealth Management Experience: Experience overseeing telemedicine operations or clinicalcoverage logistics (highly valued but secondary to central MSO operations).Education: Bachelor's degree required; MBA, MHA, or equivalent advanced degree highlypreferred.Skills: Advanced financial modeling, risk-assessment frameworks, contract negotiation expertise,and proficiency with healthcare analytics platforms. Advanced Excel/PowerPoint skills required.Claude co-work experience preferred.CompensationBase: To be determined based on experience and marketBonus: Eligible — performance-basedThe preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to thisposition classification. Management reserves the right to add, modify, change, or rescind the work assignments of thisposition. Management also reserves the right to make reasonable accommodations so that a qualified employee can performthe essential functions of this role.