System Administrator & A/V Engineer

Role Summary

Serve as the primary on-site technical resource managing day-to-day operations, troubleshooting, and maintenance for IT, AV, exhibit, security, and building-control systems. This hands-on role balances IT administration with live AV/event support and effective vendor escalation.Key Responsibilities1. IT, Network & Systems AdministrationProvide Tier 1 & 2 support for Windows workstations, Microsoft 365, printers, and user peripherals.Troubleshoot network connectivity, TCP/IP, VLANs, Wi-Fi, managed switches, and PoE devices.Partner with IT for advanced networking, cybersecurity, servers, and enterprise infrastructure.2. AV, Events & Exhibit SupportMaintain and operate Q-SYS, Crestron, Dante, audio systems, video walls, digital signage, and media players.Provide live AV support for presentations, VIP events, and special programs (includes occasional evening/weekend shifts).Support interactive media exhibits and collaborate with content creators on updates.3. Security & Access ControlPerform basic troubleshooting for Axis IP cameras, Avigilon access control, electronic gates (LiftMaster), doors, and intrusion alarms.4. Building Technology & MonitoringMonitor and perform initial troubleshooting for HVAC controls, thermostats, UPS/backup generators, solar inverters, and lighting systems (DMX, nLight).Identify hardware/system faults and escalate specialized electrical, mechanical, or licensed contractor work appropriately.5. Vendor Coordination & DocumentationCoordinate with external integrators, technicians, and contractors for advanced repairs or specialized maintenance.Maintain equipment inventories, IP schedules, vendor contacts, and troubleshooting documentation.Qualifications & SkillsRequiredExperience: Proven background in IT, commercial AV, or a hybrid technical role.Technical Aptitude: Strong fundamentals in networking, hardware troubleshooting, and signal flow.Soft Skills: Calm under pressure during live events; exceptional customer service, judgment, and communication skills suitable for a public-facing museum environment.Flexibility: Willingness to provide occasional evening/weekend event support.Preferred Knowledge & PlatformsAV / Media: Q-SYS, Crestron, Dante, NovaStar, digital signage, live event sound checks.Networking & Security: Cisco Meraki, Axis cameras, Avigilon access control.Facilities Tech: Commercial gate operators (LiftMaster), HVAC controls, DMX/nLight lighting, UPS/generator/solar monitoring.Environment: Experience in museums, theaters, hospitality, or educational facilities.