System Administrator

Ever been the person everyone turns to when “the system is down,” the printer refuses to cooperate, or the Wi-Fi mysteriously vanishes? Good because we’re looking for exactly that kind of problem-solver.At Boutiqaat, we’re looking for a System Administrator, you’ll be the backbone of our IT operations keeping systems running, users supported, and technology working with us. From troubleshooting everyday hiccups to helping maintain secure, high-performing infrastructure, your work will keep the organization moving forward without missing a beat.What You’ll Be Doing:Provide first and second-level support for desktops, laptops, printers, and moreTroubleshoot hardware, software, and network issues—fast and effectivelySupport onboarding/offboarding (accounts, access, devices)Assist users with passwords, access, and general IT questionsManage tickets, track issues, and meet SLAs like a proEscalate complex challenges when needed (you’re good but not expected to be psychic)Support Windows environments, including Active Directory and group policiesAssist with updates, patching, and routine maintenanceMonitor system performance and flag risks earlyHelp manage backups and basic data restorationTroubleshoot LAN/WAN and connectivity issuesHelp enforce IT security policies and endpoint protectionMaintain secure access across systems and devicesSpot and escalate potential vulnerabilitiesMaintain IT asset inventory and documentationSupport CCTV and surveillance systemsHandle hardware setups, installations, and deploymentsWork with vendors for maintenance and servicesAssist in disaster recovery and preventive maintenanceTravel to regional sites to support kiosks, POS, and handheld devicesSupport email, calendars, shared drives, and collaboration toolsTroubleshoot access, permissions, and application issuesSet up and maintain user work environmentsCreate simple user guides and knowledge base contentWhat You Bring to the Table:Bachelor’s degree in IT, Computer Science, or related field3–5 years in IT support, helpdesk, or technical rolesExperience supporting users in a corporate environmentWindows OS, Active Directory, DNS, DHCPMicrosoft Office and business applicationsNetworking basics (TCP/IP, VPNs, routers, switches)Exposure to firewalls, endpoint security, and VOIP (a plus)Familiarity with ticketing/service management toolsStrong troubleshooting and problem-solving mindsetAbility to juggle multiple requests and prioritize effectivelyClear communication with both tech and non-tech usersSolid understanding of IT security basicsComfortable working independently and in a teamBonus: hands-on hardware repair skills (chip-level? even better)Organized, detail-oriented, and documentation-drivenFluent English (required) Arabic (a plus).Why Boutiqaat?At Boutiqaat, you won’t just join a company you’ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.Ready to Grow with Us?Kickstart your career with hands-on experience, expert mentorship, and real impact.Apply now and be part of something exciting!