System Administrator

Job Title : System Administrator & Technical Support SpecialistLocation : Dubai, UAERole SummaryThe candidate will handle day-to-day administration of Microsoft 365 and Microsoft Azure environments, deliver technical support to end users, and manage the full IT incident/service request lifecycle via Jira Service Management (JSM), ensuring SLA compliance, system availability, and security.Key RequirementsBachelor's degree in IT, Computer Science, or related field3–5 years of experience in system administration and technical supportHands-on M365 admin experience (Exchange Online, Teams, SharePoint, Entra ID)Hands-on Azure administration (IaaS, networking, identity/RBAC)Experience with Jira Service Management or equivalent ITSM toolStrong knowledge of Windows Server, Active Directory, networking fundamentalsITIL working knowledge; ITIL 4 Foundation preferredBilingual English/Arabic preferredPreferred CertificationsMS365 Certified: Administrator ExpertAzure Administrator Associate (AZ-104)SC-300 (Identity and Access Administrator)Atlassian/JSM certification