System Administrator

Location : Vadodara (Work from office)Shift : US/Night ShiftRole OverviewWe are looking for an experienced System Administrator to manage enterprise Microsoft 365 (Global Admin scope), VMware compute environments, and deliver high-quality L2/L3 support to end users and internal teams. The role owns day-to-day administration, reliability, security hygiene, and escalation handling across identity, collaboration, and virtualization platforms.Key ResponsibilitiesMicrosoft 365 / Office 365 (Global Admin)Administer and operate Microsoft 365 tenant as Global Admin (or equivalent privileged admin roles with least-privilege practices).Manage Entra ID (Azure AD): users, groups, roles, Conditional Access, MFA, and SSO integrations.Administer Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.Handle licensing, mailbox management, distribution lists, shared mailboxes, and retention/compliance policies.Support device management via Intune / Endpoint Manager where applicable.Perform tenant health checks, security alerts review, and audit log investigation.Execute joiner-mover-leaver (JML) processes and privileged access reviews.VMware - Compute Creation & ManagementCreate, configure, and manage VMware vSphere / ESXi compute resources (VMs, templates, snapshots, clones).Manage compute capacity: CPU, memory, storage allocation, and resource pools.Perform VM lifecycle operations: provisioning, resizing, migration (vMotion), and decommissioning.Monitor host/cluster health, performance, and availability; remediate compute-related incidents.Coordinate with storage/network teams for datastore, networking, and backup readiness.Maintain documentation for VM standards, naming conventions, and build checklists.L2 / L3 End-User SupportProvide L2 and L3 technical support for Windows endpoints, identity, M365 apps, and virtualization-related user issues.Troubleshoot complex incidents escalated from L1 (login, mail, Teams, SharePoint, VPN, device, profile, and access issues).Own major incident coordination for identity / collaboration / compute outages until resolution or formal handover.Maintain SLAs/OLAs; ensure timely updates in ticketing tools (ServiceNow / Jira / Freshservice, etc.).Create knowledge base articles and runbooks for recurring issues.Mentor L1/L2 analysts on troubleshooting standards and escalation quality.Operations, Security & GovernanceEnforce least-privilege access; avoid standing Global Admin usage where PIM / just-in-time access is available.Support backup/restore validation for critical mailboxes, SharePoint sites, and VMs (as per process).Participate in change management: raise, review, implement, and post-validate changes.Maintain asset, license, and configuration records with accuracy.Contribute to DR/BCP readiness for M365 and VMware compute services.Required Skills & Experience6-7 years of hands-on System Administration experience in enterprise environments.Strong experience as Microsoft 365 / Office 365 administrator, including Global Admin (or equivalent highly privileged) responsibilities.Solid working knowledge of VMware for creating and managing compute (vSphere/ESXi/vCenter).Proven L2 and L3 end-user and infrastructure support experience.Strong foundation in Active Directory / Entra ID, DNS, DHCP, Group Policy, and Windows Server.Experience with ticketing, remote support, and incident/problem/change processes.Good scripting awareness (PowerShell preferred) for automation of repetitive admin tasks.Strong communication skills for user-facing support and stakeholder updates.Ability to work independently on escalations and document root cause clearly.Preferred / Nice to HaveMicrosoft certifications (e.g., MS-102, AZ-104, MD-102) and/or VMware VCP / equivalent.Exposure to Azure IaaS, hybrid identity (AD Connect), and Conditional Access design.Experience with endpoint security tools (Defender, CrowdStrike, etc.).Familiarity with backup tools (Veeam / Commvault / similar).Experience supporting global/offshore delivery or US/EU customer environments.Basic networking knowledge (VLAN, VPN, firewall rules, proxy).EducationBachelor's degree in Computer Science, IT, Electronics, or equivalent practical experience.Soft SkillsCustomer-first mindset with calm handling of priority incidents.Clear written and verbal English communication.Ownership, accountability, and documentation discipline.Ability to prioritize under SLA pressure and coordinate across teams.