System Performance Engineer

Our Company:At Teradata, we believe that people thrive when empowered with better information. Teradata Autonomous Knowledge Platform activates enterprise intelligence by unifying data, knowledge and business context to achieve tangible outcomes. With Teradata, organizations can provide agents with full context for impact when it matters. Our solution lets businesses connect and scale on premises, in the cloud, or through a hybrid approach. Teradata delivers real business value with AI. What You’ll DoSystem Performance Engineers are key members of a specialized technical team focused on diagnosing, analyzing, and improving performance across the Teradata analytics ecosystem. In this role, you will work on complex customer environments to investigate CPU, memory, I/O, network, and query-processing behavior; identify bottlenecks; and recommend tuning or configuration changes that improve stability, scalability, and throughput. The ideal candidate combines strong analytical problem-solving skills with hands-on experience in relational databases, Linux or UNIX systems, and performance diagnostics in enterprise-scale environments. Key ResponsibilitiesAnalyze system and database performance using logs, metrics, and diagnostic tools to identify performance bottlenecks and abnormal behaviorWork directly with customers and internal teams to investigate performance issues and deliver clear, actionable recommendationsApply structured troubleshooting methods to isolate, reproduce, and resolve complex workload, query, and infrastructure performance problemsPerform root cause analysis for degradation incidents and document findings, corrective actions, and preventive recommendationsPartner with engineering teams to identify product defects, validate fixes, and improve observability and performance diagnosticsTrack technical actions, tuning recommendations, and ownership across cases to ensure timely follow-through and high-quality customer communicationDeliver a strong customer experience through professional communication, technical depth, and a focus on measurable performance outcomesFollow incident and escalation processes for priority issues while maintaining clear status updates and technical case documentationSupport a 24x7 global environment through participation in on-call rotations, weekend coverage, or after-hours escalations as requiredContribute to proactive performance improvement initiatives, including trend analysis, repeatable diagnostics, and continuous tuning best practicesBasic QualificationsBachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical discipline3+ years of experience in system performance engineering, database administration, technical support, or a related role in enterprise data environmentsHands-on experience supporting Linux or UNIX systems in production environmentsStrong analytical and problem-solving skills with the ability to interpret performance metrics and troubleshoot complex technical issuesExperience working collaboratively across support, engineering, and customer-facing teamsStrong communication, prioritization, and time-management skills in a fast-paced technical environmentExperience using ticketing, incident management, or case tracking systems such as ServiceNowPreferred QualificationsExperience supporting performance in complex database or analytics environments at enterprise scale (Teradata experience is a plus)Strong knowledge of relational databases, SQL execution plans, indexing strategies, and query optimizationExposure to public cloud platforms and performance considerations in cloud-based data environmentsExperience with scripting or automation using Python, Shell, Perl, or similar languagesKnowledge of Linux system administration, system resource analysis, and operating system performance toolsUnderstanding of network fundamentals and their impact on end-to-end system performanceExperience with workload analysis, benchmarking, trend analysis, or capacity planning is a plusFamiliarity with storage, I/O, and infrastructure components that influence database and platform performanceTeradata platform, DBA, or analytics ecosystem experience is strongly preferredWhy We Think You’ll Love TeradataWe prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are an anti-racist company because our dedication to Diversity, Equity, and Inclusion is more than a statement. It is a deep commitment to doing the work to foster an equitable environment that celebrates people for all of who they are.Teradata invites all identities and backgrounds in the workplace. We work with deliberation and intent to ensure we are cultivating collaboration and inclusivity across our global organization. ​ We are proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, color, ancestry, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related conditions), national origin, sexual orientation, age, citizenship, marital status, disability, medical condition, genetic information, gender identity or expression, military and veteran status, or any other legally protected status.