System Support Analyst

Job SummaryWe are looking for an Entry-Level Monitoring Analyst to support a 24x7 monitoring team responsible for real-time system and application observability. The candidate will review Datadog dashboards, validate alerts, and assist in confirming incidents while working closely with internal and external stakeholders.Key AccountabilitiesMonitor system health using Datadog dashboards and alertsReview and validate alerts to determine genuine incidentsAssist in confirming and classifying incidents based on impact and severityEscalate confirmed incidents to appropriate internal teamsInterface with internal and external customers on confirmed incidentsCommunication incident updates clearly and professionallyMaintain accurate documentation of monitoring activitiesSupport 24x7 monitoring operationsFollow runbooks and standard operating proceduresPeople SpecificationExperience in IT support or monitoring (fresh graduates welcome)Basic understanding of monitoring and incident management conceptsStrong analytical and problem-solving skillsExcellent communication skillsAbility to handle customer interactions professionallyWillingness to work in a 24x7 environment