System Support Manager

PurposeManage the support and maintenance of enterprise technology systems, ensuring reliable service delivery, operational stability, and timely resolution of technical issues.Key ResponsibilitiesLead system support operations and daily service delivery. Ensure availability and performance of enterprise systems. Manage incidents, problems, and service requests. Coordinate system upgrades, patches, and maintenance activities. Collaborate with infrastructure, application, and business teams. Monitor service levels and operational KPIs. Maintain system documentation and operational procedures. Drive continuous service improvement initiatives. Qualifications & ExperienceBachelor's degree in Information Technology, Computer Science, or related field. 7–10 years of experience in IT systems support or infrastructure operations. SkillsSystems administration IT service management Incident and problem management Service delivery Leadership Analytical thinking Communication Continuous improvement