Systems Administration Consultant IT Operations (Systems Team)

Job Title: Systems Administration Consultant IT Operations (Systems Team)Role OverviewAs the Systems Analyst working in the IT Operations Section, the incumbent will play a key role inadministering and supporting services managed by the System Operations Team to maintain efficient andreliable operations.

The incumbent shall contribute as Tier 2 escalation point for Identity, Messaging,Collaboration, Remote access, Device-management, and End-point security services related toVirtualization, hardware replacements, System Upgrades, System migrations; work to diagnose complexincidents passed from Tier 1, perform RCA, implement durable fixes, and coach frontline staff so the nextcall is resolved at first contact.Key ResponsibilitiesDeploy/Troubleshoot Active Directory GPOsAdd/remove DNS records, DHCP reservations, and certificates based on requests from other IT staffTroubleshoot sync issues in Entra ID or FIMTroubleshoot failed deployments from Configuration ManagerDeploy DAT/engine updates via ePO; triage policy or DAT-related performance incidentsMaintain DLP policies and whitelist new requirementsTrack down mail-flow anomalies using Message TraceTroubleshoot Teams/Webex meeting-join or media-quality issues by analyzing CQD and Call Analytics.Validate duplicate OneDrive data in Preservation Hold Library Isolate session-launch failures by reviewing Citrix Director and Studio logsRespond to incidents related to RDP failuresTrack and Coordinate patch management of all Windows SystemsAct as incident/requests/tasks queue managerIdentify potential process improvementsMaintain documentation related to architecture and configurationQualificationsBachelor's degree in any Computer Science, Information Technology, Engineering, or Information Systems disciplineExperience: 5+ years in enterprise Windows systems administration with at least 2 years handling Tier 2/3 escalations.Experience

Technical Skills

Proven expertise administering Active Directory, Hybrid Entra ID, and DNS/DHCP core services.Hands-on experience with Intunes / System Centre Configuration Manager (SCCM)Solid understanding of the architecture and dependencies of Exchange Online, Teams/Webex, and OneDrive.Citrix Virtual Apps & Desktops operations (Studio, Director, Workspace) and Windows RDS.Working knowledge of Trellix ENS/DLP/Application WhitelistingScripting: PowerShell proficiency (functions, modules, REST/Graph calls).Virtualization technologiesCertifications (Recommended): Microsoft Identity & Access Administrator (SC-300), MCSA/MCSE, Citrix CC-VAD, ITIL v4 Foundation.Business SkillsExcellent written and spoken English.Strong analytical problem-solving skillsSpecialized technical expertise and broader IT knowledgeCompliance with risk, security, and continuity management principlesSkills: dlp,ens,active directory,rdp,escalations,configuration manager,dhcp,rest,windows rds,hybrid entra id,dns,studio