Systems Administrator - Level II – Lovell

Daily ResponsibilitiesProvide system support by installing and upgrading hardware and software, troubleshooting and resolving issues; serve as a knowledge expert; collaborate with IT customers; and perform system backups and restoration in accordance with FIPS or other DoW or federal requirements.Administer day-to-day sustainment, integrity, security, and availability of infrastructure platforms; maintain systems through customization, configuration, installation, and testing; test approved desktop images; and validate that all site components are operational with no negative impacts.Provide support for management enterprise tools, and maintain, configure, and ensure security compliance of computer systems, servers, and virtual environments while documenting and resolving incidents in timely manner.Create operating procedures, maintenance guides, and knowledge base articles.Manage local user accounts and security groups, and administer user access and entitlements within enterprise systems while ensuring compliance with security and identity management procedures.Assist with configuration baseline management and documentation to ensure system components, interfaces, and revisions are properly tracked throughout the lifecycle.Support equipment staging, installation, testing, and integration while ensuring system configurations comply with enterprise configuration management requirements.Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalate complex problems as required.Communicate technical issues and solutions clearly to customers to ensure effective resolution of access or system issues while escalate complex technical issues to appropriate enterprise support teamsSupport data center infrastructure and operations including system capacity monitoring, assessment, backup and recovery activities, performance monitoring, and lifecycle management of infrastructure systems.Maintain and administer physical and virtual servers, applying required patches, security updates, and configuration standards to ensure system stability and compliance.Required Years of Experience (min): Minimum 4 years of progressive experienceRequired Degree: Bachelor’s degree and/or equivalencyRequired Certification: IAT IICE: Associate Level

Qualifications

Ability to obtain and maintain a Tier 3 security clearance