Systems Engineer – L2

We are looking for an experienced Systems Engineer – L2 to manage and support enterprise Windows infrastructure, Active Directory, Exchange, Entra ID, DNS/DHCP, patching, and disaster recovery environments.Key ResponsibilitiesAdminister and troubleshoot Windows Servers, including security, performance, patching, and hardening.Manage Active Directory, Group Policy, DNS, DHCP, users, groups, OUs, and service accounts.Administer Microsoft Exchange, including mailboxes, mail flow, connectors, permissions, and troubleshooting.Manage enterprise patching and software deployment using ManageEngine Endpoint Central.Administer Microsoft Entra ID, MFA, Conditional Access, roles, applications, and access controls.Support backup, disaster recovery, business continuity, RTO/RPO, and DR testing.Handle L2 incidents, problem management, RCA, and approved infrastructure changes.Monitor system capacity and performance across Windows, Exchange, VMware, storage, and backup environments.Coordinate with Microsoft, ManageEngine, and other vendors for technical issues and licensing.Maintain infrastructure documentation, SOPs, reports, compliance evidence, and configuration records.Requirements5+ years of experience in Windows/System Administration or Enterprise Infrastructure.Strong hands-on experience with Windows Server, AD, DNS, DHCP, Exchange, and Entra ID.Experience with ManageEngine Endpoint Central and enterprise patch management.Knowledge of VMware, backup/DR, security, and ITSM processes.Strong troubleshooting, RCA, documentation, and incident management skills.