TCS IS Hiring for SD

Location- ChennaiEXP-2-5 yrsSkill-SDResponsibilitiesServe as the first point of contact for all IT service requests and incidents via phone, email, or ticketing systemProvide Level 1 support for hardware, software, network, and application issuesLog, categorize, and prioritize incidents and service requests in the ticketing systemTroubleshoot and resolve common technical issues in a timely mannerEscalate complex incidents to Level 2/3 support teams as neededMonitor ticket queues to ensure SLA complianceAssist in user account management (password resets, access provisioning, etc.)Maintain accurate documentation of issues, solutions, and proceduresContribute to knowledge base articles and continuous service improvementStrong knowledge of Windows OS and Microsoft Office applicationsBasic networking concepts (LAN, WAN, VPN)Active Directory and user account managementStrong verbal and written communication skillsAbility to manage multiple tasks and work under pressureCustomer-oriented mindset with a focus on service excellenceStrong understanding of Service Desk operations and ITIL framework