Team Lead – Accounts Receivable (AR) | US Healthcare RCM

Job Description

Team Lead, Accounts Receivable (AR)Department: Revenue Cycle Management (RCM)Domain: Medical Billing: Multi-Specialty & AnesthesiaReports to: Manager / Assistant Manager, AR OperationsJob SummaryWe are looking for an experienced Team Lead, AR to manage a team of AR callers and analysts handling multi-specialty and anesthesia billing accounts. The role involves driving collections, keeping the AR aging under control, communicating with clients, and ensuring the team meets quality and productivity targets.Key ResponsibilitiesTeam HandlingLead, mentor, and monitor a team of AR executives/associates.Allocate work, set daily and monthly targets, and track productivity and quality.Conduct regular team huddles, one-on-one feedback sessions, and performance reviews.Train new joiners and upskill the team on payer rules, denial trends, and process updates.AR OperationsOversee follow-up on outstanding claims with insurance payers (commercial, Medicare, Medicaid, and others).Review high-value and aged accounts (60/90/120+ days) and drive resolution.Identify denial patterns, underpayments, and root causes, then work with the team to correct them.Ensure correct handling of anesthesia-specific billing, including time units, base units, modifiers, and ASA codesClient CommunicationAct as the point of contact for client queries, escalations, and process-related discussions.Participate in client calls, share updates, and present performance and action plans.Build and maintain a positive working relationship with client stakeholders.Reporting & AnalysisPrepare and share daily, weekly, and monthly AR reports (aging, collections, denials, productivity).Analyze trends and recommend corrective actions to improve collections and reduce AR days.Maintain accuracy in dashboards, trackers, and MIS reports.Conflict ManagementResolve team conflicts and performance issues professionally and fairly.Handle escalations from clients and internal departments calmly and find practical solutions.Promote a positive, accountable, and collaborative team culture.Required Qualifications & ExperienceGraduate in any discipline (commerce, healthcare management, or a related field preferred).Minimum 1 year as a Team Lead in the same domain (AR in medical billing).Overall experience in US healthcare AR follow-up, with strong exposure to multi-specialty and anesthesia billing.Strong knowledge of the RCM cycle, payer guidelines, EOB/ERA reading, denial management, and appeals.Hands-on experience with billing systems and tools (e.g., Kareo, AdvancedMD, eClinicalWorks, or similar) and MS Excel.Key SkillsExcellent verbal and written client communicationStrong reporting and data analysis skillsProven team handling and people managementEffective conflict management and problem solvingGood decision-making, time management, and attention to detailAbility to work under pressure and meet deadlines