Team Lead - Cascades - Jumeirah Emirates Towers

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.About Jumeirah Emirates Towers:Located in the heart of Dubai’s business district, Jumeirah Emirates Towers is one of the city’s most recognised hotels. It offers a range of dining experiences, a shopping and entertainment boulevard with connected offices, and direct access to the Museum of the Future and Dubai Metro. Since opening in 2000, it has become known for its exceptional service, striking architecture, prime location and signature Arabian hospitality.About the JobAn exciting opportunity has arisen for a a Team Lead – Cascades to join Jumeriah Emirates Towers.The main duties and responsibilities of this role include:Oversee daily operations of the outlet, motivating the service team to deliver exceptional dining experiences and achieve departmental goals.Brief service staff before each shift on daily priorities, menu updates, and guest expectations, ensuring smooth and coordinated service delivery.Lead by example with professionalism, integrity, and attention to detail, setting the tone for high service standards across all guest interactions.Address guest needs and special requests promptly and effectively, ensuring a personalized and satisfying dining experience.Monitor stock levels of service items, oversee inventory control, and ensure timely coordination with suppliers for F&B needs.Prepare and maintain service records, shift reports, and guest feedback logs to support operational decisions and service enhancements.About YouThe ideal candidate for this position will have the following experience and qualifications:High School Diploma or similarDiploma/Degree in Hotel Management or any other relevant fieldTechnical and soft skills 2 - 3 years of experience, preferably with an international hospitality companyExperience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyoneFluent English About the BenefitsAt Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.Benefits include:Supportive and inclusive work environmentAccess to Learning & Development programmes and clear career pathwaysOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwideCompany-provided shared accommodationComprehensive healthcare and life insurance coveragePaid annual leave and flight from your home countryPerformance-based incentives tailored to your roleCompetitive tax-free salary paid in UAE Dirhams (AED)