Team Lead

Company Description Mulkiti Management Consultancy is a specialized service provider for real estate developers, offering end-to-end project support. The company manages project registration with relevant authorities and delivers comprehensive post-sale administrative services, including contracts management, off-plan collections, TAS management, and document management. Mulkiti also oversees handover management, helping developers transition projects smoothly to clients. By centralizing these critical functions, Mulkiti enables real estate developers to focus on core business activities while ensuring operational efficiency and compliance.Role Description The Team Lead role is a full-time, on-site position based in Dubai, United Arab Emirates. The Team Lead will oversee daily operations related to project registration, post-sale support, and handover management, ensuring tasks are executed accurately and on schedule. This role includes supervising and guiding team members, allocating workloads, and monitoring performance to maintain high-quality service standards. The Team Lead will coordinate with clients and internal stakeholders, resolve escalations, and streamline processes for contracts management, collections, TAS, and document workflows. The position also involves reporting on project status, identifying areas for improvement, and contributing to the development of best practices across the consultancy.Broad OverviewKey Accounts plays a vital supporting role in managing operational tasks, client coordination, and administrative functions for realestate developer projects. Reporting to the Senior Team Leader, this position ensures smooth day-to-day execution of post-salesprocesses, assists with reporting, and supports internal and external communication to meet client expectations. The ideal candidateis detail-oriented, proactive, and committed to service excellence.Key Responsibilities:1. Operational Coordination• Assist in daily processing of project data received from clients, ensuring completeness and correctness before taskallocation.• Monitor task queues and follow up with team members to meet defined turnaround times (TATs).• Maintain a checklist for all deliverables and update task status in line with project SLAs.• Issuance preparation- Booking forms, Invoices, Receipts, SOA, Resale documents, Amendments, Oqood registration, DSRdata entry, default and termination documents• Track document flow between clients, operations, and other departments, ensuring timely handovers.2. Client Support & Communication• Support in responding to client inquiries within 24 hours in coordination with the Senior Team Leader.• Draft and send routine client communications for confirmations, clarifications, and documentation.• Attend client check-ins and document minutes of meetings, following up on agreed actions.3. Data Review & Quality Control• Perform first-level checks on data for accuracy before submission to the Senior Team Leader.• Flag discrepancies or missing information to the appropriate team for resolution.• Assist in ensuring that processed data aligns with service process maps and internal standards.4. Documentation & Filing• Ensure that all incoming and outgoing documents are uploaded to the e-filing system within 24 hours.• Conduct weekly checks to ensure filing accuracy and document completeness.• Support document archiving at the end of each project phase in coordination with the team.5. Reporting Assistance• Assist in compiling weekly project reports including task volumes, delays, and error logs.• Track billing and TAS-related documentation to support accurate invoicing and reconciliations.• Coordinate with the finance and operations teams to follow up on outstanding inputs for reports.6. Internal Team Coordination• Act as a point of contact for daily task clarification among the reporting team.• Share updates on any changes in process flows or project requirements.• Assist in scheduling internal training sessions and capturing attendance or feedback.7. Training & Go-Live Support• Support onboarding and refresher training for internal staff and external clients under the supervision of the Senior TeamLeader.• Follow up with the Tech/CRM team to ensure tasks related to system submissions are on track.• Monitor client readiness for go-live and coordinate with internal teams to meet timelines.Key Performance Indicators (KPIs):• Timely processing and submission of tasks within assigned TATs• 95%+ accuracy rate on task checks and data entries• Timely response to client/internal emails within 24 hours• No delays in document uploads or task checklist maintenance• Weekly reports submitted on time with complete dataJob Requirements:Education & Experience• Bachelor’s degree in Business Administration, Operations, or a related field• 3 years of experience in operations, client servicing, or project coordination -real estate experience• At least 2 years of experience with leading of processing administration teamSkills & Competencies• Good communication skills (spoken and written English)• Proficient in MS Office (especially Excel and Outlook)• Detail-oriented with strong organizational and follow-up skills• Team player with a cooperative mindset• Able to handle routine tasks efficiently under supervision• Professional attitude with the ability to interact with clients respectfullyOther Requirements• Formal attire and presentability in client-facing situations• UAE Driving License is an advantage but not mandator