Team Lead Implementation & Hotel Setup – Dubai

Team Lead Implementation & Hotel Setup

Location: Dubai, UAE | Full-time | Hospitality TechnologyAbout dailypointdailypoint™ is a leading Central Data Management, CRM and Data Platform created specifically for the hospitality industry.

Our technology enables hotels and hotel groups to build a Central Guest Profile by consolidating, cleaning and synchronizing guest data across their technology landscape.With more than 200 integrations and a comprehensive suite of solutions covering CRM, loyalty, marketing automation, guest communication and data management, we help hotels become truly guest-centric.As we continue to expand across the Middle East and internationally, we are looking for a strong and hands-on leader for our Setup Team in Dubai.The RoleAs Team Lead Implementation & Hotel Setup, you will lead a team of approximately five implementation specialists responsible for successfully onboarding new hotel customers.This is not a purely managerial position. You will actively participate in customer implementations, solve complex setup challenges and support your team during critical project phases and go-lives.You will combine people leadership with project ownership, technical understanding and excellent customer communication.Your ResponsibilitiesLead, coach and develop the Dubai-based Setup TeamPlan and manage team capacity, priorities and customer implementation schedulesTake operational responsibility for selected customer projectsCoordinate kick-offs, system configuration, data migration, testing, training and go-liveEnsure projects are delivered on time, within scope and according to dailypoint quality standardsIdentify project risks early and initiate appropriate corrective actionsAct as an escalation point for customers and internal stakeholdersWork closely with Customer Success, Product Management, Development, Support and Integration teamsContinuously improve implementation processes, documentation, templates and quality controlsEstablish clear KPIs and provide transparent reporting on project status, workload, risks and performanceSupport the onboarding and professional development of new team membersWhat We Are Looking ForAt least five years of experience in SaaS implementation, hospitality technology, hotel systems or a comparable environmentProven experience leading or mentoring an implementation, onboarding or project teamA genuinely hands-on mindset and the willingness to work directly on customer setupsStrong knowledge of implementation methodologies, project management and customer onboardingExperience with hotel technology such as PMS, CRM, CDP, loyalty, marketing automation or system integrationsKnowledge of OPERA or OPERA Cloud would be a strong advantageExcellent organizational, analytical and problem-solving skillsConfidence in managing demanding international customers and complex project situationsClear, professional and solution-oriented communicationFluent English; German or Arabic would be an advantageWillingness to travel within the Middle East and internationally when requiredWhat Success Looks LikeCustomers experience a structured, professional and reliable implementationProjects reach go-live on schedule and at the expected quality levelRisks and dependencies are identified before they become escalationsThe team works with clear priorities, ownership and accountabilityProcesses become more scalable without losing the personal customer approachYou lead from the front and step in whenever your expertise is neededWhat We OfferA key leadership role in our growing Dubai officeThe opportunity to build and shape a high-performing regional implementation teamAn international working environment with customers and colleagues across multiple marketsDirect responsibility and short decision-making pathsA modern hospitality technology platform with significant growth potentialThe opportunity to contribute to dailypoint’s expansion across the Middle East and AsiaCompetitive compensation aligned with experience and qualificationsReady to Lead—and Get Things Done?If you are an experienced hospitality-technology professional who enjoys developing people while remaining close to customers, systems and projects, we would love to hear from you.Please apply through LinkedIn and include your CV, availability and salary expectations.Join dailypoint and help leading hotels turn fragmented guest data into meaningful guest relationships.