Team Lead/Lead Event Technician

Primary FunctionManage and oversee the delivery of live event production services in alignment with a premiere technology client at their offices in San Francisco. Serve as the primary operational point of contact between TeamPeople and our client. Ensuring smooth operations and resource management of an onsite team that manages high visibility, high impact fully produced events.In addition to leading with fairness, empathy, and a hands-on approach, the Team Lead will ensure Service Level Agreements (SLAs), Key Performance Indicators (KPls), and deliverables are on time and on target. This role requires expertise in performance management, resource allocation, and operational excellence, along with the ability to manage escalations and maintain a strong relationship with stakeholders. The Team Lead is responsible for delivering reports on the operational health and performance of the service, and proactively introducing advancements, improvements, and innovations to the operations.Duties & ResponsibilitiesEstablish standards and guide a local workforce across multiple production disciplines, ensuring the right resources are allocated to the right projects and operational tasksManage operational escalations for shows and events, coordinating closely with relevant stakeholders to resolve issues quickly and effectivelyServe as the main liaison between client and company, ensuring seamless communication and collaboration on all aspects of vendor engagementEnsure timely and accurate delivery of event production services as outlined in the SLAs, KPls, and SOWOwn communications with internal and external stakeholders, including senior leadership, to ensure a cohesive and unified approach to supplier performance and resource managementEncourage and manage staff performance, ensuring that all team members meet performance targets, maintain service quality, and have the opportunity to excelPrepare and deliver detailed reports on the operational health of the services being provided to the client. Analyze key metrics, identify areas for improvement, and ensure continuous service enhancementMentor and guide team members to improve performance, foster professional development, and build leadership within the global supplier team. Facilitate training and continuous learning opportunities for your teamPlan team activities, training, documentation, and special projectsOther duties as assignedSkills & QualificationsExcellent communication and people skills, with the ability to handle escalations and build strong client relationshipsDemonstrated problem-solving abilities, especially under the pressure of a live event environmentStrong proficiency in all aspects of professional video and audio production, including, live streaming, camera operation, lighting, live sound, post production, and IT requirementsAbility to manage multiple aspects of a live event simultaneously, from technical setup to creative directionCapable of strong vendor management or supplier engagement, preferably in a service delivery environmentStrong understanding of SLAs, KPls, and performance management; Ability to analyze operational data and deliver clear, concise reportsStrong organizational and project management skillsFamiliarity with network protocols and IT infrastructure related to live streaming (SRT, Zixi, MPEG-TS, HEVC, etc.)Good written and verbal communications skills, and project management and/or engineering documentations skillsCandidate must be a strong leader with excellent people skills and tact in dealing with staff/partners/clients at different levels in a very diverse environmentCandidate must have a commitment to excellence in leadership in a high-pressure environmentEducation & Experience5+ years managing production teams and resources across multiple disciplines in a fast-paced environment10+ years' experience in live television, production and events, AV, or broadcast, within a large enterprise, market, and facilityMust have experience in media operations or event managementCertifications such as DES, CTS, PMP, or similar are encouraged but not requiredBachelor's degree in media production, Broadcast Engineering, or a related field is preferredCustomer Service Commitment:TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.