Team Lead - Program Management (Last Mile)

Team Lead – Program Management (Last Mile)No lengthy intro here, let’s get straight to the details, Zepto speed.What will you do?Drive Last Mile programs focused on rider supply, reliability, productivity, and cost efficiency.Work with Last Mile Operations, City Operations, Product, Technology, Finance, Growth, and Supply teams.Analyse rider supply, onboarding, attendance, utilisation, delivery productivity, and cost metrics.Prepare dashboards, reports, and Key Performance Indicator (KPI) scorecards.Identify operational gaps through data analysis and root-cause analysis.Create action plans to improve rider availability, reduce delivery delays, and optimise manpower costs.Lead pilots, process improvements, automation initiatives, and incentive optimisation programs.Develop Standard Operating Procedures (SOPs), playbooks, and process guidelines.Track project milestones, dependencies, risks, and outcomes.Conduct regular performance reviews and share actionable insights with leadership.Support rider sourcing, engagement, retention, and reliability initiatives.Ensure successful implementation and adoption of new processes.Manage multiple projects and stakeholders in a fast-paced environment.Are you who we are searching for?3–5 years of experience in Program Management, Business Operations, Last Mile Operations, Supply Chain, or Logistics.Experience in quick commerce, e-commerce, logistics, or delivery operations will be preferred.Strong understanding of rider supply operations and delivery performance metrics.Proficiency in SQL, Microsoft Excel, Google Sheets, and dashboarding tools.Strong analytical, problem-solving, and data interpretation skills.Experience in managing cross-functional projects from planning to execution.Strong stakeholder management and communication skills.Ability to convert data into actionable business insights.Comfortable working in a fast-paced and execution-focused environment.Strong ownership and attention to detail.Willingness to travel across cities or operational locations, whenever required.