Team Leader, Business Operations & Support

Position: Team Leader, Business Operations & SupportCompensation: AED32,000 to AED34,000 plus exceptional benefitsLocation: Dubai, UAE OverviewGateworth are currently supporting an international law firm in their search for a Team Leader, Operations & Support to lead, manage and develop their legal operations team across multiple Middle East offices. This role will oversee a team of direct reports and calls for a strategic, outcome-driven mindset to ensure efficient practice management, a seamless business support service working within a fun, dynamic and busy environment. This role is a rare one so don’t miss out on the opportunity to be part of an incredible team.ResponsibilitiesLeading, training and mentoring a team of Team Assistants and Executives, fostering independent decision-making and outcome ownership rather than escalation by default. Able to identify and implement firm initiatives to enhance best practices and support a team working environment.Managing the resource planning, work allocation and cover for holiday/sickness, and conducting performance reviews, salary reviews and one-to-ones, delivering direct and constructive feedback. Driving process improvement and change initiatives in collaboration with senior leadership, including workflow design, updates and firm-wide programs. Maintaining a thorough working knowledge of billing and finance, matter lifecycle and business development processes to guide, coach and quality-check the wider team. Overseeing office administration, regulatory compliance and stakeholder relations, ensuring a consistent business support service across all offices.QualificationsProven experience managing a sizeable team across secretarial, team administration and operations within a law firm or professional services environment. Strong legal operational knowledge, able to provide sound technical advice and recommendations backed by data. Excellent organisation skills and the ability to work in a team environment. Exceptional Microsoft Office skill with a strong working knowledge of legal practice systems.Strategic thinker with excellent organisational skills, resilience under pressure and strong attention to detail. Skilled in Microsoft Office with working knowledge of legal practice systems (CRM, billing & finance, document management, bids management) or equivalent platforms. High degree of professionalism, discretion and diplomacy when handling confidential personnel and client information.ApplyApplicants meeting this criterion and looking for a progressive and challenging opportunity should submit an application via, apply@gateworth.com quoting the GWG reference, 15443