Team Leader - Central Bookings

About the roleWe are looking for an experienced Central Bookings Team Leader to lead the day-to-day operations of our Central Bookings team and support its continued growth. This is a hands-on leadership role responsible for ensuring the team is appropriately resourced, supported and performing effectively, while continuously improving the way we deliver our booking service.You will lead a small team (approx. 6 FTE) currently, with responsibility for day-to-day oversight, workforce planning, coaching and people management. As the business grows, you will also play a key role in expanding the team, planning future workforce requirements and supporting the recruitment and onboarding of new team members. You will also be responsible for developing processes, creating and maintaining SOPs, and introducing new technology and ways of working to improve efficiency and the patient experience.Key responsibilitiesProvide day-to-day leadership and oversight of the Central Bookings teamManage rostering, workforce planning and leave coverage to ensure appropriate resourcingPlan for future workforce requirements and grow the team as the business expandsSupport recruitment, onboarding and integration of new team membersCoach, support and develop team members to build capability and consistencyManage performance, attendance and other people matters within the teamDevelop, implement and maintain clear SOPs and booking processesIdentify opportunities to improve workflows, efficiency and the patient experienceLead the introduction and adoption of new technologies and systems into booking workflowsWork closely with operational and clinical stakeholders to resolve issues and improve processesEnsure booking practices are consistent, well documented and aligned with RVC requirementsSupport a positive, accountable and collaborative team cultureAbout youYou will be a confident and practical people leader who enjoys being close to the day-to-day operation of a team. You will have experience in radiology administration, bookings, or reception with a strong understanding of the importance of accuracy and customer service.You will also bring:Previous experience in successfully leading or supervising a teamStrong rostering and workforce planning skillsA demonstrated ability to coach and develop staffExcellent organisational and problem-solving skillsThe ability to create clear processes, procedures and documentationA proactive approach to identifying and implementing improvementsConfidence working with technology and introducing new systems or tools into existing workflowsStrong communication and stakeholder management skillsThe ability to manage competing priorities in a fast-paced environmentA practical, solutions-focused approach to people managementWhy join Radiology Victoria?This is an opportunity to take ownership of a key operational function within a growing radiology organisation and have a genuine impact on how our Central Bookings service operates. You will have the opportunity to shape processes, develop a team, support the continued growth of the function and lead improvements in technology and ways of working.Radiology Victoria (RV) is part of the Sonic Healthcare network, providing high quality imaging services to both Epworth Hospital locations and the wider community. RV employ approximately 350 highly skilled Radiologists and staff, providing Angiography, Intervention, Bone Mineral Densitometry (BMD), Computed Tomography, Dental X-Ray (OPG), General X-Ray, MRI, 3D and Contrast Mammography, Nuclear Medicine and PET and Ultrasound.About Sonic HealthcareSonic Healthcare is an internationally renowned healthcare provider with a demonstrated track record of medical excellence across the world. Headquartered in Sydney, Sonic has grown to become one of the world’s leading healthcare providers, specialising in pathology, radiology and primary care medical centres. Sonic’s success stems from our core belief that we exist to provide quality medical diagnostic services to medical practitioners and the patients they serve.Sonic is the second largest diagnostic imaging provider in Australia, with more than 100 radiology centres. Our services are overseen by more than 200 specialist radiologists and nuclear physicians, many of whom have sub-specialty expertise. They are supported by our highly trained and experienced technical and clerical practice staff who are focused on providing the best service, care and clinical outcomes for doctors and their patients. Enquire/Apply for this PositionIf this sounds like the position for you, please submit your resume and cover letter via LINKEDIN by clicking on the APPLY button. Applications close on 4 November 2026.