Team Leader | Melbourne Skydeck

Be a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.About UsMelbourne Skydeck is the Southern Hemisphere's highest observation deck, located in Southbank high above the Melbourne skyline. We offer sightseeing at its finest, with spectacular floor-to-ceiling 360-degree views of Melbourne - breathtaking by day, stunningly lit by night - it's a tourists dream and a family favourite!Melbourne Skydeck includes the largest Virtual Reality (VR) Theatre of its kind in the world, and is home to a world first, The Edge - this glass cube projects from the 88th floor of the Eureka Tower and suspends visitors almost 300 metres high above Melbourne!About Journey BeyondAustralia's leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.About The RoleAt Melbourne Skydeck, great guest experiences start with a supported, engaged and confident team. We're looking for a hands-on Team Leader who loves bringing people together, helping them thrive and setting the pace for an engaging and memorable service at one of Melbourne's most iconic attractions.Reporting to the Operations Manager, you'll be the approachable, visible leader your team can count on. You'll spend time on the floor, remove roadblocks, coach in the moment and keep everyone connected to what matters most: looking after each other and giving every guest an exceptional Melbourne Skydeck experience.In this role, you will:Lead, coach and support our frontline team so they feel confident, valued & equipped to succeedBuild team engagement through regular check-ins, open communication, recognition & genuine collaborationCreate a positive, goal-focused culture where people share ideas, solve problems together and celebrate winsChampion brilliant guest service, stepping in to resolve enquiries and feedback with care & professionalismKeep daily operations running smoothly, from troubleshooting technical issues, to fostering effective communication across departmentsSupport the employee journey from recruitment & onboarding, through to development, performance conversations and recognitionHelp achieve guest experience, employee engagement, and operational targets while maintaining WHS, RSA & emergency requirementsThis role works a rotating roster from Monday to Sunday, generally between 9:00am and 11:00pm, with flexibility outside these hours when required.Bring the energy. Back your team. Make every guest's visit one to remember.RequirementsAbout YouYou're a people-first leader who knows that the best results come from a team that feels heard, trusted and supported. Calm under pressure and energised by a busy environment, you lead from the floor, communicate clearly and bring out the best in people with different strengths and backgrounds.You lead by example and are always ready to roll up your sleevesYou build trust through consistency, empathy and honest communicationYou enjoy coaching, recognising great work and helping people growYou naturally put the guest at the centre of decisions and look for ways to make every visit specialYou're organised, adaptable and comfortable balancing people, guest and operational prioritiesYou bring fresh ideas, sound judgement and a practical approach to getting things doneExperience & QualificationsDemonstrated experience leading, engaging and developing a teamExperience in tourism, attractions, hospitality or events, with a practical understanding of fast-paced guest operationsStrong communication, relationship-building and stakeholder management skillsProven ability to prioritise, meet deadlines and manage competing operational demandsResponsible Service of AlcoholFirst Aid and CPRSafe Food Handling (or willingness to obtain)Knowledge of Melbourne and its surrounds (highly regarded)Ready to lift your team and the guest experience to new heights? Bring your leadership, energy and passion for people to Melbourne Skydeck.A pre-employment medical and National Police Check may be required as part of this recruitment process.Are you ready to join us? Your journey begins here!To apply, please submit your resume, along with a Cover Letter telling us a little bit about you. If you have any questions about the position, please call James Watts - HR Advisor on 0456 223 830.Applications will close 23:59 on Sunday 18th October 2026.BenefitsAs a Journey Beyond employee, you'll enjoy:Generous discounts on Journey Beyond travel and experiencesAn attractive salary and positive work environmentStudy Assistance PolicyA career with opportunities for progression, transfers, and secondmentsEmployee Referral PolicyParental Leave programPurchased Leave policyPrivate Health discountsEmployee Assistance ProgramDiscounts on Journey Beyond merchandise