Team Leader - Order management

We are looking for an experienced Team Leader – Sales Coordination from the retail, FMCG, distribution, or high-volume order environment. The ideal candidate will have proven experience leading a customer service/order management team, handling large SKU volumes, coordinating order fulfilment, and working extensively with Excel and MIS reporting.Key ResponsibilitiesLead and supervise the Customer Service / Sales Coordination team, managing daily operations and workload allocation.Manage high-volume customer orders across a large SKU portfolio, ensuring accuracy and timely processing.Coordinate with Sales, Warehouse, Supply Chain, Logistics, and Finance to ensure smooth order fulfilment and delivery.Monitor stock availability, order status, shortages, returns, cancellations, uplifts, and delivery schedules.Handle customer escalations and resolve complex service and order-related issues.Support Sales teams with order coordination, stock information, customer requirements, and delivery follow-up.Monitor team performance, service levels, order accuracy, response times, and operational KPIs.Prepare MIS reports, dashboards, trackers, and management reports using advanced Excel.Analyse large datasets to identify order trends, SKU movement, service issues, operational gaps, and improvement opportunitiesPackage - AED 10000 - AED 13000/monthRequirementsBachelor's degree in any discipline.5+ years of experience in Sales Coordination, Sales Operations, Order Management, or a related function.Minimum 2 years of proven Team Leader / Supervisory experience, preferably managing an order management team.Mandatory experience in Retail, FMCG, Distribution, E-commerce, or a similar high-volume environment.Proven experience handling large SKU volumes and high-volume customer orders.Strong understanding of order processing, fulfilment, inventory/stock coordination, and sales support.Advanced Excel proficiency is mandatory, including Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS, data analysis, MIS reporting, and dashboard preparation.Strong experience in preparing and analysing large-volume operational data and management reports.Excellent coordination skills with Sales, Warehouse, Logistics, Supply Chain, and Finance teams.Strong customer escalation, problem-solving, communication, and people-management skills.Experience with CRM/ERP systems is preferred.Exposure to VOC analysis, customer journey mapping, and process improvement will be an advantage.