Team operations manager

Company Description AIA Sri Lanka is a leading life insurance provider committed to supporting people with suitable financial solutions in a rapidly changing world. The company offers Life and Health insurance products designed to protect families, support retirement planning, and fund children’s higher education and other savings needs. As part of AIA Group, the largest independent publicly listed pan-Asian life insurance organization, AIA Sri Lanka benefits from strong financial backing and extensive regional expertise. With a nationwide service center network and well-trained team members, the company focuses on delivering reliable, customer-centered service across Sri Lanka.Role Description The Team Operations Manager is a full-time, on-site role based in Colombo, responsible for overseeing day-to-day operational activities within a designated team or unit. This role coordinates workload distribution, monitors performance against service and quality standards, and ensures timely completion of key processes related to policy administration, customer service, and internal reporting. The Team Operations Manager will streamline workflows, identify process improvements, and collaborate with cross-functional teams to resolve operational issues and enhance efficiency. The position also involves coaching and developing team members, maintaining compliance with company policies and regulatory requirements, and preparing regular operational updates for management. The individual will act as a point of contact for escalations, ensuring issues are addressed promptly and professionally.Qualifications Strong operations management and team leadership skills, with experience in coordinating daily activities and driving performance.Excellent communication and interpersonal skills, with the ability to manage stakeholder expectations and handle escalations.Solid analytical, reporting, and problem-solving abilities, including comfort with data analysis and decision-making based on metrics.Good organizational and time management skills, with the capacity to prioritize tasks in a fast-paced environment.Experience in insurance, financial services, or sales related regulated industry is an advantage.Acheving monthly & annual target with the team.