Tech Team Lead

Tech Team LeadFounding Engineering Hire • Build from the Ground UpCompany: Allsec AILocation: Chennai (Hybrid)Website: www.allsec.aiEngagement Type: Full-Time | Early-Stage Start-upAbout Allsec AIAllsec AI is an AI-native, digital-first, omni-channel CX managed services company. We help enterprises unlock scalable, efficient, and real-time customer experience operations through agentic AI, intelligent workflows, and automation. We are redefining outsourcing by delivering packaged, outcome-led services that eliminate traditional contact Centre inefficiencies.About This RoleThis is a founding engineering hire. You will be joining a pre-revenue, product-stage company with no existing engineering team in place, which means you will be responsible for taking our base demo product and building it into a production-grade platform.You will work in close collaboration with a US-based Technical Consultant who will provide architectural direction and high-level technical guidance. For day-to-day operations, delivery execution, and team coordination, you will report to the India Operational Head.As the company scales, you will build and lead a cross-functional team of engineers and own the India engineering operations end to end. If you are looking for a role where every decision you make has direct, visible impact.Reporting StructureTechnical guidance, architecture direction, and product vision: US-based Technical ConsultantOperational reporting, delivery accountability, and day-to-day coordination: India Operational HeadKey ResponsibilitiesFoundation & ArchitectureInherit, extend, and scale the existing technology stack (backend, frontend, DevOps, data pipelines, and ML/AI systems) building on a working demo product toward a production-ready platform.Establish production-grade engineering standards, tooling, and development processes, taking the codebase from demo quality to enterprise-ready.Define and own a scalable architecture for real-time, high-volume CX operations.Product & InfrastructureOwn and evolve the existing multi-cloud infrastructure (Digital Ocean, Azure, GCP) improving reliability, scalability, and cost efficiency.Extend and optimise existing integrations across multiple LLM providers, STT/TTS systems, AI agents, NLP pipelines, and vector databases.Ensure system observability, security, redundancy, and performance from day one.Team BuildingAs the first engineering hire, identify and help recruit subsequent technical team members.Mentor and develop engineers as the team scales; enforce best practices and foster technical excellence.Contribute actively to hiring decisions and help shape the engineering culture of the organisation.Collaboration & Stakeholder ManagementTranslate technical direction from the US-based Technical Consultant into executable roadmaps.Collaborate with CX implementation and QA functions to align technology with delivery operations.Actively participate in architectural decisions and long-term technical planning.Requirements6–10 years of total experience, with at least 1 year in a tech or team lead capacity.Deep experience with one or more full-stack frameworks (e.g., Node.js + React, Django + Vue, or equivalent).Strong understanding of AI/ML model development and deployment – LLMs, transformers, RAG pipelines.Proven experience with cloud platforms (Digital Ocean, Azure, and/or GCP) and infrastructure as code (Terraform/CDK).Familiarity with prompt engineering, LangChain, vector databases (Pinecone, FAISS), and LLM APIs.Hands-on experience integrating and managing multiple LLM providers (e.g., OpenAI, Anthropic, Gemini) alongside STT and TTS systems in production or near-production environments.Experience with CI/CD pipelines, containerisation (Docker/Kubernetes), and scalable microservices.Demonstrated ability to operate with autonomy and build things without an established team or process around you.Good communication skills — you will primarily interface with a global stakeholder in the US and an operations-focused leader in India.Nice to HaveExperience with contact centre platforms, chatbots, or voice AI systems.Exposure to MLOps, streaming data platforms, and real-time analytics dashboards.Prior start-up or early-stage product experience — particularly experience being the first or only engineer.Comfort working across time zones and with distributed teams.Why Join Allsec AIYou will be the architect of the technology foundation, i.e., you will take a working demo and turn it into the infrastructure that powers enterprise CX at scale; every architectural decision from here is yours.Work on cutting-edge AI/CX technology with global exposure and direct collaboration with the US technical leadership.Clear path to leading the India engineering organisation as the company scales.Competitive compensation and equity options available for the right candidate.ContactIf you think this role excites you, please send your resumes to careers@allsec.ai & hr@allsec.ai