Technical After Sales Manager

Technical After Sales ManagerAbout the OpportunityWe are seeking an experienced and customer-focused Technical After Sales Manager to lead the after-sales function for a premium international brand. This is a key leadership role responsible for ensuring exceptional service delivery, maximizing customer satisfaction, and driving operational excellence across technical support and field service operations.The successful candidate will oversee a team of technical professionals, manage service performance, develop customer-centric processes, and implement continuous improvement initiatives to enhance both service quality and business performance.Key ResponsibilitiesLead and manage the After Sales and Technical Service function, ensuring service standards are consistently achieved.Drive customer satisfaction through high-quality service delivery and effective issue resolution.Manage operational costs and resources in line with business objectives and budgets.Oversee field service operations, workforce planning, and external service partner performance.Monitor service KPIs and identify opportunities to improve efficiency, productivity, and customer experience.Ensure appropriate staffing levels, technical capabilities, and training programs are in place to meet customer expectations.Foster a culture of accountability, collaboration, and continuous improvement within the team.Maintain accurate inventory records and ensure spare parts availability to support service requirements.Work closely with regional and global stakeholders, providing market feedback on products, services, and customer needs.Ensure compliance with safety standards, company policies, and operational procedures.About YouYou are a strong people leader with a passion for customer experience, operational excellence, and technical service delivery. You are comfortable balancing strategic oversight with hands-on problem solving and thrive in a fast-paced, customer-focused environment.Requirements8+ years of experience within After Sales, Technical Service, Field Service, or Service Operations leadership roles.Proven experience managing technical teams and driving service performance.Strong understanding of mechanical, electrical, or technical support environments.Experience overseeing service providers, field-based teams, and customer support operations.Excellent leadership, coaching, and stakeholder management skills.Strong analytical, problem-solving, and project management capabilities.Familiarity with digital systems, service management tools, and operational reporting.Commercial awareness with experience managing budgets and performance metrics.Fluent English communication skills.Success in the Role Will Be Measured ByCustomer satisfaction and loyalty.Service response and resolution times.Team productivity and technician capability.Cost optimization and service profitability.Spare parts and inventory performance.Delivery of projects and initiatives within agreed timelines.Achievement of operational targets and service KPIs.This is an excellent opportunity for an experienced after-sales leader to join a globally recognised business and play a pivotal role in shaping the customer service experience while leading a high-performing technical team.