Technical Analyst

The Technical Analyst will support the Order Management System product team by bridging business requirements with technical implementation across airline retailing and distribution. The role involves analyzing system behavior, documenting requirements, supporting integrations, and enabling data-driven decision-making across OMS microservices and downstream systems.Requirements & AnalysisGather, document, and validate business and technical requirements from stakeholdersTranslate business needs into user stories, functional specs, and acceptance criteria for engineering teams5-8 years of experience in Technical Analyst.Maintain traceability between requirements, backlog items and delivered featuresSystem & Data AnalysisAnalyze Order Management System API data flows across core microservices.Write and troubleshoot SQL queries to investigate data issues, reconciliation mismatches, and production incidentsSupport root-cause analysis of production issues using Dynatrace observability data (logs, traces, DQL queries)Integration SupportSupport API integrations for different products.Assist with API contract review and prepare OpenAPI specifications for APIs.Participate in UAT planning, test case design, and defect triage