Technical Business Analyst (SaaS) - London

Technical Business Analyst (Insurance Technology)Hybrid – London £35,000-£48,000We are partnering with a SaaS provider in the insurance space who are looking to appoint an experienced Technical Business Analyst to join a growing team delivering software solutions to clients.This role would suit someone with 2+ years’ experience in a client-facing Business Analyst, Technical BA or implementation-focused role, who enjoys gathering requirements, solving problems and turning business needs into practical system solutions.The successful candidate will work closely with customers to understand their requirements, define solutions and oversee delivery through configuration and implementation. This is a great opportunity for someone who enjoys combining analysis, stakeholder engagement and hands-on solution delivery in a fast-paced environment.Key responsibilitiesGather, clarify and document client requirementsTranslate business needs into clear functional solutions and configuration changesSupport as-is / to-be analysis and process mappingManage implementations through to delivery, ensuring work is completed to specificationWork closely with internal teams to coordinate delivery and resolve issuesBuild strong relationships with customers and act as a trusted point of contactSupport problem solving across complex client scenariosEscalate issues where required and help drive projects forwardContribute to a high-quality customer experience through structured, solution-focused deliveryWhat we’re looking forWe are interested in candidates with experience in client-facing Business Analysis, software implementation, consulting or solution delivery environments.You will bring:2+ years’ experience in a Technical BA, Business Analyst or similar roleExperience gathering requirements and translating them into clear solutionsStrong client-facing or customer-facing communication skillsA structured and logical approach to problem solvingExperience managing work through a delivery lifecycleThe ability to work across multiple stakeholders and prioritiesStrong organisational skills and attention to detailA track record of seeing work through to completionExperience working with a client facing role (e.g. SaaS, consulting etc)Experience within insurance would be beneficial, but is not essential.Why this role?This is an opportunity to join a well-established technology business with a strong market presence, structured training and clear progression.You will be given real responsibility, exposure to clients and the chance to develop into a more senior or leadership role over time.If this is of interest, apply today and one of the team will be in touch to discuss further.