Technical Delivery Manager

Location: Onsite – Abu DhabiWork: In OfficeYears of experience: 7+ Years of experienceContract: Permanent / Full-TimeUAE Residence Visa: Yes (Self)UAE Health Insurance: Yes (Self)Job Summary:We are seeking an experienced Technical Delivery Manager to establish and enforce a structured governance framework across the complete technical delivery lifecycle — from requirement and design through configuration, peer review, internal validation, deployment, testing, quality check, client/UAT, handover and support.The role carries the authority to stop, reject or delay technical work from progressing to the client whenever mandatory technical, quality or procedural requirements have not been satisfied, and is accountable for incident and escalation management, root cause analysis, corrective and preventive action, and the continuous improvement of technical delivery quality.Key Responsibilities:Establish and maintain a structured governance framework covering the complete technical delivery lifecycle: Requirement → Design → Configuration → Peer Review → Internal Validation → Deployment → Testing → Quality Check → Client/UAT → Handover → SupportEnsure critical activities do not progress to the next stage until the required technical and quality checks have been completedHold and exercise the authority to stop, reject or delay technical work from progressing to the client when mandatory technical, quality or procedural requirements have not been satisfiedLead incident, error and escalation management for significant technical incidents or client escalationsOwn and report against Key Performance Indicators (KPIs) for technical delivery qualityEstablish, enforce and continuously improve SOPs, checklists, quality gates and technical controlsReview technical configurations, integrations, deployments and testing prior to client exposureDrive Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) following significant technical failuresPrepare and technically control client meetings, ensuring readiness and closing avoidable gaps in advancePlan ahead for upcoming deployments, milestones and resource requirements to ensure the team is prepared in advanceIncident, Error & Escalation Management:For significant technical incidents or client escalations, the Technical Delivery & Quality Manager will:Immediately establish the technical factsCoordinate containment and recovery activitiesDetermine the root causeIdentify whether the issue resulted from technical failure, human error, process failure or inadequate controlsDefine corrective actionsDefine preventive measuresAssign owners and deadlinesVerify completion and effectiveness of corrective actionsUpdate procedures/checklists where necessaryCommunicate technical findings clearly to management and relevant stakeholdersThe objective is not only to resolve the immediate issue but to ensure the same class of error cannot easily happen again.Key Performance Indicators (KPIs):Performance will be measured against indicators such as:First-Time-Right technical delivery rateNumber of client-detected technical errorsNumber of internal errors detected before client exposureRepeat incident/error rateTechnical rework rateSOP and checklist complianceQuality-gate pass/failure rateUAT/test first-pass success rateNumber and severity of client technical escalationsRCA/CAPA closure timePercentage of CAPA actions completed on timeTechnical documentation completenessTechnical readiness against planned project milestonesReduction in human-error-related incidents over timeA key measure of success is that problems are increasingly identified internally rather than by the client.Required Experience:Bachelor’s degree in Engineering, Computer Science, Information Technology or a related technical disciplineApproximately 8–12+ years of relevant technical experience, including significant responsibility for technical delivery or engineering teamsDemonstrated experience leading technical teams on complex, multi-site or enterprise technology projectsStrong background in systems integration and technical project deliveryExperience reviewing technical configurations, integrations, deployments and testingStrong experience with technical quality assurance and delivery governanceExperience establishing and enforcing SOPs, checklists, quality gates and technical controlsStrong knowledge of configuration management and change-control practicesDemonstrated experience conducting Root Cause Analysis and implementing CAPAExperience managing critical technical incidents and client escalationsStrong client-facing experience, including leading technical meetings with senior client stakeholdersExperience working in high-pressure environments where technical accuracy and operational discipline are criticalPreferred Experience:Experience in one or more of the following would be highly advantageous:AI and Video AnalyticsComputer VisionCCTV / Video Management SystemsSystems IntegrationNetworking and IT InfrastructureCloud / Edge ComputingIoTIndustrial technology environmentsOil & Gas / EnergyLarge-scale multi-site technology deploymentsFAT / SAT / UAT and technical commissioningISO 9001 or similar Quality Management SystemsITIL or structured service-management environmentsRequired Competencies:The successful candidate must demonstrate:Technical Authority – Strong enough technically to challenge senior engineers and Technical Leads rather than simply accepting their conclusionsAttention to Detail – Able to identify small technical or procedural gaps before they become major delivery issuesProcess Discipline – Comfortable enforcing procedures even when the team is under significant delivery pressureLeadership – Able to lead engineers, establish accountability and create a high-performance technical cultureClient Management – Confident communicating with senior technical and non-technical client stakeholdersProblem Solving – Able to distinguish symptoms from root causes and drive permanent corrective solutionsAccountability – Takes ownership of technical quality rather than assigning responsibility elsewhere when problems occurProactive Planning – Looks ahead at upcoming deployments, milestones and resource requirements to ensure the team is prepared in advanceDecision Making – Willing to stop or reject work when technical quality or readiness is insufficientRole Authority:The Technical Delivery Manager shall have the authority to:Require engineers and Technical Leads to correct deficient workReject incomplete or technically incorrect deliverablesRequire additional testing or verificationStop work from progressing through a quality gate when requirements are not metRequire RCA and CAPA following significant technical failuresEscalate repeated procedural non-compliance to managementRecommend changes to technical processes, team structure and responsibilitiesRequest additional resources where technical quality or delivery is at riskWhat Success Looks Like:The technical team knows exactly what needs to be doneThe team follows the defined process every timeTechnical work is independently checked before reaching the clientMistakes are identified internally rather than by the clientWhen mistakes happen, the root cause is eliminated rather than simply fixing the immediate problemClient meetings are properly prepared, technically controlled and free of avoidable gapsTechnical resources are prepared ahead of demand, allowing the organization to support and accelerate deliveryClient escalations caused by technical mistakes, poor preparation, process gaps and human error are continuously driven toward zeroEqual Opportunity, Diversity, Equity & Inclusion at Trust Technical ServicesAt Trust Technical Services, we are deeply committed to fostering a workplace where diversity, equity, and inclusion (DEI) are part of our daily culture and decision-making. Guided by the principles of fairness outlined in UAE Labour Law and the UAE’s Diversity and Inclusion Strategy, we ensure that every employee and applicant is treated with dignity, respect, and impartiality.We believe that the strength of our organization lies in the richness of our people — their ideas, cultures, and backgrounds. We actively encourage applications from all qualified individuals, regardless of gender, age, nationality, religion, disability, or cultural background. Our recruitment and employment decisions are based solely on merit, competence, and alignment with our organizational values and business needs.Trust Technical Services is proud to support the UAE’s vision for gender balance, equal opportunity, and inclusive economic participation. We promote equitable access to career growth, training, and leadership opportunities for all employees, ensuring that every team member can contribute to our success and feel empowered to reach their full potential.Together, we aim to build an environment where everyone feels respected, valued, and inspired to innovate — because inclusion isn’t just policy, it’s who we are.