Technical Engineer

ResponsibilitiesProvide technical support and issue resolution for enterprise Windows 11 endpoint environments.Troubleshoot Windows 11 operating system issues related to faults, performance, stability, and compatibility.Resolve issues related to Microsoft Office and Microsoft 365 Apps.Install, configure, and troubleshoot Office applications, including Outlook, Word, Excel, and PowerPoint.Troubleshoot Windows Update, system patching, and related issues.Work with enterprise management environments such as Active Directory and Group Policy to analyze and resolve issues.Conduct health checks, performance optimization, and technical improvements for Windows 11 and Office environments.Assist with Windows 11 and Office version upgrades, deployments, and compatibility assessments.Perform root cause analysis for complex issues and drive them through to closure.Prepare incident reports, root cause analysis reports, technical solutions, issue analysis reports, and other technical documentation.Collaborate with customer technical teams on technical discussions, troubleshooting, and knowledge transfer.Recommend improvements to endpoint stability, performance, and user experience based on the actual environment and identified issues.Qualifications:At least three years of experience providing enterprise-level technical support for Windows 10/11.Strong knowledge of the Windows 11 operating system and enterprise endpoint management.Strong knowledge of Microsoft Office and Microsoft 365 Apps.Proficiency with commonly used Office applications, including Outlook, Word, Excel, and PowerPoint.Familiarity with foundational technologies such as Active Directory, Group Policy, DNS, and DHCP.Familiarity with patch management technologies such as Windows Update and WSUS.Proficiency with diagnostic tools such as Windows Event Viewer, Performance Monitor, and Task Manager.Proficiency in PowerShell, with the ability to use scripts for troubleshooting and routine administration.Strong issue analysis and fault-isolation skills.Ability to communicate directly with customer technical teams and drive issues to resolution.Willingness to work on-site in both Dongguan and Shenzhen.SQL Server Capabilities (Not Mandatory):Candidates with SQL Server expertise will be preferred, including experience in:SQL Server installation, configuration, and maintenance;SQL Server performance analysis and optimization;SQL Server high availability;Troubleshooting database connectivity, authentication, and permission issues;Troubleshooting integration issues between SQL Server and Windows Server / Active Directory;Analyzing common SQL Server performance and stability issues.PREFERRED QUALIFICATIONS:Experience delivering Microsoft CSS services is preferred.Microsoft-related certifications are preferred.Experience supporting Windows endpoint environments in large enterprises.Familiarity with Microsoft 365.Familiarity with Intune / Microsoft Endpoint Manager.Familiarity with SCCM / MECM.Experience with large-scale Windows 11 deployment and upgrade projects.PowerShell automation skills.Technical support experience with large enterprise customers.Experience handling major incidents and problem management.