Technical Lead

About Acuative:Acuative is a global technology services provider delivering advanced network, IT, and digital transformation solutions to enterprise, service provider, and public-sector clients. With a strong regional presence and a track record of delivering large-scale, mission-critical engagements, Acuative combines deep technical expertise with a service-first culture. We are expanding our data and analytics practice and are looking for talented professionals to join a strategic data platform and business intelligence engagement.Role Summary:Acuative is seeking a Technical Lead to head the technical delivery team on an enterprise data platform and BI engagement. You will bridge business and technology — gathering and documenting requirements, defining KPIs, and facilitating stakeholder workshops — while leading the team through delivery, UAT, and post-go-live operational support under defined SLAs.Key Responsibilities:Lead the technical delivery team and coordinate day-to-day engineering and BI activities.Gather, analyze, and document business requirements; define KPIs and indicators with stakeholders.Plan and facilitate stakeholder workshops and requirement-elicitation sessions.Support user acceptance testing and manage defect triage and resolution.Lead post-go-live operational support, including incident management and resolution within SLAs.Coordinate with the client's IT teams on environments, access, integrations, and releases.Maintain support documentation, runbooks, and operational knowledge bases.Required Qualifications:8+ years of experience in data/BI technical delivery and operations.Strong facilitation and requirements-elicitation skills with business and executive stakeholders.ITIL Foundation certification.Experience with SLA management and operating production support processes.Proven ability to lead technical teams through delivery, UAT, and support phases.Nice to Have:Hands-on background in data engineering or BI development.Experience in consulting or managed-services delivery models.Additional certifications in agile delivery, cloud platforms, or service management.