Technical Lead - Genesys

We are hiring for one of our client, a premium Holding group for Dubai on their permanent payrollOur client is seeking a Business Support Lead – Genesys & Omnichannel CX to lead the end-to-end Techno-functional and operational management of our next-generation contact center ecosystem, powered by Genesys CX3, AI-driven automation, and digital channels.Experience8–12+ years in: Contact Center / CX transformationGenesys platform (mandatory)Experience in automotive or large enterprise transformation is a strong plus