Technical Manager

To lead and manage the technical and operational functions of the Aftersales department, ensuring high-quality vehicle diagnosis, repair, technical support, customer satisfaction, and compliance with manufacturer standards. The role will drive technical excellence, workshop efficiency, and continuous improvement across the service operation.Key ResponsibilitiesManage and supervise the technical operations of the Aftersales/Workshop department.Provide technical support for complex vehicle diagnosis, repair, and troubleshooting.Act as the escalation point for major and recurring technical issues.Ensure all repairs are completed correctly, efficiently, and within agreed timelines.Monitor workshop productivity, repair quality, vehicle throughput, and technical KPIs.Analyze recurring technical problems and conduct root-cause analysis to prevent repeat repairs.Coordinate with OEM/Principal technical teams regarding technical cases, product issues, service campaigns, and technical bulletins.Ensure compliance with manufacturer repair procedures, technical standards, warranty policies, and safety requirements.Support warranty teams in technical diagnosis, claim validation, and resolution of warranty-related issues.Identify technical training requirements and arrange coaching/training for technicians and service personnel.Keep the technical team updated on new vehicle technologies, diagnostic tools, repair procedures, and product updates.Monitor the use and maintenance of diagnostic equipment, special tools, and workshop equipment.Work closely with the Service Manager, Parts Manager, Warranty, CRM, and other Aftersales functions to ensure smooth operations.Review technical reports and provide accurate feedback to management and the manufacturer.Monitor customer complaints related to technical issues and ensure timely corrective action.Drive continuous improvement initiatives to improve first-time fix rates, reduce repeat repairs, and enhance customer satisfaction.Ensure compliance with company policies, health & safety requirements, and manufacturer standards.Lead, motivate, and develop the technical team to achieve departmental objectives.