Technical Pre-Sales & Support Specialist

Job DescriptionWe are looking for a technically capable and hands-on person who can support our sales team, customers and technology solutions.The role combines product demonstrations, system setup, technical troubleshooting, customer support and pre-sales assistance.The ideal candidate should be comfortable learning different hardware and software products, setting them up, demonstrating them to customers and helping solve technical issues when required.This is suitable for someone who enjoys both technology and dealing with customers, rather than someone who wants to work only behind a desk.Key ResponsibilitiesPrepare and conduct product and solution demonstrations for customersSupport the sales team during customer meetings and technical discussionsUnderstand customer requirements and help recommend suitable technical solutionsConfigure and set up hardware and software for demonstrations and deploymentsInstall, test and troubleshoot systems before delivery to customersAssist customers with technical issues and basic supportDiagnose hardware, software, connectivity and configuration problemsWork with products such as POS systems, barcode printers, scanners, mobile computers, RFID devices and related business softwareSupport installation and implementation of systems at customer locations when requiredPrepare demo environments and ensure equipment is working before meetingsCoordinate with vendors and internal technical teams when more advanced support is neededMaintain proper records of installations, configurations and support casesLearn new products and solutions introduced by the companyProvide technical feedback to the sales and management teamsRequirementsTechnical background in IT, computer systems, electronics, networking or a related fieldComfortable installing and configuring hardware and softwareStrong troubleshooting abilityBasic understanding of Windows, networking, Wi-Fi, Bluetooth, IP configuration and peripheralsComfortable speaking with customers and conducting demonstrationsAble to explain technical products in simple languageWilling to learn new products and software quicklyGood communication and presentation skillsAble to work closely with a sales teamExperience with POS, barcode, mobility, printers, scanners, RFID, ERP or retail technology is an advantagePrevious technical support, implementation, pre-sales or field-support experience is preferred