Technical Program Manager - Boston, MA

Technical Program ManagerRole SummaryThe Strategic Partner Excellence (SPX) function drives the technical and operational success of our most important SaaS partnerships. We are hiring a Technical Program Manager II to support cross-team execution, ensure partner-facing systems operate reliably at scale, and help shape a unified, reusable platform for partner integrations.This role requires technical fluency, hands-on program management skills, and the ability to coordinate across Product, Engineering, Operations, and Support. You won’t write code, but you will have working knowledge of how distributed systems interact, how APIs and event flows behave, and what true partner success looks like in production.How This Role Creates ImpactYou will provide structure, clarity, and execution rhythm across partner initiatives by:Contributing to scope alignment and shared understanding across teams.Translating partner requirements into actionable technical plans and tracking them to completion.Maintaining project plans and keeping milestones, dependencies, and action items up to date.Contributing to the definition of success metrics and tracking progress against KPIs established by the program or product team.Ensuring the right teams own the right work and that partner commitments are predictable and durable.IC Leadership ScopeThis is an individual-contributor position. You will lead programs and influence teams across Engineering, Product, and Operations, but you will not manage direct reports. Your leadership comes through clarity, alignment, decision facilitation, and cross-team coordination.What You’ll DoProgram LeadershipSupport engineering programs that deliver partner-facing capabilities, improvements, and operational maturity with guidance from senior TPMs or engineering leadership.Maintain and contribute to project plans—tracking milestones, dependencies, risks, and metrics.Participate in and help facilitate effective execution cadences (standups, risk reviews, dependency syncs) without unnecessary process.Identify risks when surfaced by engineers and escalate them promptly with relevant context.Technical Alignment & RequirementsWork alongside Tech Leads and Architects to ensure technical direction is feasible, aligned, and well understood.Work with Product Managers to clarify partner requirements and translate them into actionable engineering work.Maintain documentation of technical decisions, assumptions, integration models, and open questions.Operational ExcellenceWork with DevOps and engineering teams to define requirements for monitoring, alerting, observability, and readiness checks.Coordinate incident communication and escalation workflows with support and engineering teams.Track partner success metrics (beyond uptime/SLA) as defined by the program or product team; flag anomalies or gaps.Cross-Functional AlignmentAlign engineering, product, QA, support, and operations teams around shared partner outcomes.Provide clear, concise status updates and risk summaries to stakeholders and team leads, escalating risks and misalignment as neededBuild relationships across teams to enable smooth delivery and predictable partner success.Scaling the Partner Delivery ModelLearn and operate within SPX's established operating model — roles, boundaries, and engagement patterns with other teams.Follow and contribute to established frameworks for partner onboarding; flag gaps or improvement opportunities.Suggest process improvements within your team; contribute to building a more consistent and repeatable delivery approach.QualificationsRequiredCompleted Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field3–6 years of combined experience across technical program management and/or engineering, including experience directly supporting or leading technical programs end-to-end.Demonstrated ability to lead complex programs with evolving requirements.Working knowledge of APIs, event flows, and distributed systems; ability to read design docs, participate in technical discussions, and ask clarifying questions.Strong communication, planning, documentation, and stakeholder alignment skills.Willingness to travel (up to ~20%).PreferredExperience working with SaaS partners, enterprise integrations, IoT systems, or large-scale distributed platforms.Experience with observability, operational readiness, and incident management practices.Experience helping shape new processes or operating models in a growing organizationExperience making priority and sequencing decisions under time constraints while safeguarding long-term architecture integrity.