Technical Project Manager

About ScriptlyScriptly is a modern, cloud-based pharmacy management system (PMS) that helps pharmacies streamline operations, reduce costs, and improve patient care. Our all-in-one platform serves specialty pharmacies, mail-order pharmacies, multi-store operations, and emerging pharmacy businesses. We are revolutionizing pharmacy technology with intuitive workflows, powerful integrations, and a commitment to customer success.About the RoleWe are seeking a Technical Project Manager to lead the successful delivery of client-facing implementation projects. In this role, you will be the primary point of contact for pharmacy clients during onboarding, ensuring smooth transitions to the Scriptly platform. You will work closely with Sales, Customer Success, and Engineering teams to translate client needs into actionable project plans and deliver exceptional outcomes. While the primary focus is on external client projects, you will occasionally contribute to internal initiatives that improve our processes and product.Key ResponsibilitiesOwn end-to-end project management for client implementations, from kickoff through go-live and post-launch supportPartner with Sales and Customer Success teams to manage the client onboarding process and ensure alignment on scope, timelines, and deliverablesDevelop and maintain detailed project plans, schedules, and status reports for multiple concurrent implementationsServe as the technical liaison between clients and internal Engineering teams, translating business requirements into technical specificationsCoordinate data migrations, system integrations, and API configurations for pharmacy clientsIdentify and mitigate project risks, proactively communicating issues and solutions to stakeholdersFacilitate client training sessions and ensure successful user adoption of the Scriptly platformContribute to internal projects and process improvements as needed, including documentation and playbook developmentBuild strong client relationships and act as a trusted advisor throughout the implementation journeyRequired Qualifications3+ years of experience in technical project management, implementation management, or a similar client-facing roleDemonstrated experience managing software implementation projects, preferably in SaaS or healthcare technologyStrong understanding of technical concepts including APIs, data migrations, system integrations, and cloud-based platformsExcellent communication skills with the ability to translate technical information for non-technical audiencesProven ability to manage multiple projects simultaneously while maintaining attention to detailExperience working cross-functionally with Sales, Customer Success, and Engineering teamsStrong problem-solving skills and a proactive, solutions-oriented mindsetNice to HaveBachelor's degree in Computer Science, Information Technology, Business, Healthcare Administration, or a related fieldPMP (Project Management Professional), CSM (Certified Scrum Master), or other relevant project management certificationsExperience in the pharmacy, healthcare, or health-tech industryFamiliarity with pharmacy management systems, prescription workflows, or healthcare compliance requirements (HIPAA)Proficiency with project management tools such as Jira, Asana, Monday.com, or similar platformsWhat We OfferCompetitive salary and benefits packageFlexible remote/hybrid work environmentOpportunity to make a direct impact in a fast-growing health-tech companyCollaborative, supportive team culture