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Technical Service Engineer

SOFAR · São Paulo, Brazil

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Looking for an experienced and energetic professional interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you.In this role you will:The role and responsibility of Technical Service personnel include but not limited to the following:1. Inverter/Battery installation instruction and maintenance training;2. Answering consulting phone calls, reply to the e-mails for customer support;3. Remote or onsite inverter troubleshooting. Inverter replacement, defect inverter troubleshooting and able to do site visit when needed.4. Collect clear after-sales support cases Data and report to the leader.5. Other teamwork assigned by the team leader.6. Having knowledge of String Inverter, Hybrid Inverter and Utility-Based Projects adding advantage.7. Responsible for after-sales support activity in the Particular Region.We are looking for: