Technical Service Engineer

Position Overview:We are looking for a qualified and motivated Service Engineer to join our Middle East organization, based in Saudi Arabia. The role provides on-site technical support to customers across Saudi Arabia and the wider Middle East, covering installation, commissioning, troubleshooting, preventive maintenance, repair, technical assistance, and customer training for industrial systems and solutions. The successful candidate will be a hands-on engineer who can work independently, respond efficiently to service requirements, and coordinate closely with internal engineering, project management, and global service teams. This position plays an important role in maintaining high service quality, reliable technical support, and strong long-term customer relationships.

Key Responsibilities

● Provide on-site technical support to customers in Saudi Arabia and across the Middle East. ● Perform installation, commissioning, troubleshooting, maintenance, and repair of company systems and solutions. ● Respond promptly to service requests, diagnose electrical and mechanical issues, and help minimize equipment downtime. ● Coordinate with engineering, project management, and global service teams when additional technical support is required. ● Conduct preventive maintenance activities and technical inspections. ● Prepare accurate service reports and maintain complete documentation of all interventions. ● Deliver customer training on equipment operation, maintenance, and safety. ● Support container handling, port automation, material handling, and other industrial applications. ● Contribute to service contracts, system upgrades, modernization projects, and other future service activities. ● Identify and generate service sales opportunities. ● Travel within Saudi Arabia and across the Middle East to support customer operations and projects. Qualifications and Experience ● Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related engineering discipline. ● At least 2–3 years of relevant experience in terminal operations, container-handling equipment, port operations, material-handling systems, or a related industrial service environment. ● Strong troubleshooting and problem-solving skills in electrical and/or mechanical systems. ● Experience with cranes, container terminals, automated equipment, or material-handling systems is highly preferred. ● Knowledge of automation and control systems would be an added advantage. ● Good knowledge of industrial-site safety procedures and safe working practices. ● Valid driving licence and eligibility to work and travel throughout the region. ● Ability to work independently in a customer-facing environment. ● Strong service mindset and the ability to build and maintain professional customer relationships.Language Requirements: ● Arabic: Spoken and written proficiency is mandatory. ● English: Fluent spoken and written proficiency is required. Key Competencies: ● Strong analytical and technical troubleshooting ability. ● Customer-focused, service-oriented approach. ● Calm and professional management of urgent technical situations. ● Effective communication and cross-functional coordination. ● Accurate technical reporting and documentation. ● Ability to work independently and as part of an international team. ● Flexibility and willingness to travel regularly. ● Commitment to safety, quality, and professional service deliveryPlease send your detailed CV to: info.ae@conductix.com