Technical Service Engineer – Radiology
Digitiza Information Technology · Dubai, Dubai, United Arab Emirates
Apply & track with Apply EdgeYou will provide technical support, maintenance, troubleshooting, implementation, and lifecycle management for radiology imaging systems, including PACS, VNA, RIS, modalities, diagnostic workstations, enterprise viewers, DICOM routers, image exchange platforms, and their supporting infrastructure.You will keep radiology technology available, high-performing, and reliable across clinical environments. You will work closely with radiologists, radiographers, hospital IT, biomedical engineering, vendors, and network, infrastructure, and integration teams.Key ResponsibilitiesRadiology System Support & MaintenanceInstall, configure, maintain, upgrade, patch, and troubleshoot PACS, VNA, RIS, viewers, workstations, modalities, DICOM routers, and image exchange systemsMonitor system availability, performance, connectivity, storage, services, queues, and scheduled tasksSupport radiology workstations, diagnostic monitors, peripherals, printers, and scannersPerform preventive maintenance, health checks, and technical inspectionsMaintain records of assets, configurations, software versions, licences, and warrantiesSupport planned downtime, disaster recovery testing, and business continuity activitiesDICOM, HL7 & ConnectivityConfigure and troubleshoot DICOM communication across modalities, PACS, VNA, RIS, viewers, gateways, and third-party systemsSupport C-ECHO, C-STORE, C-FIND, C-MOVE, C-GET, MWL, MPPS, Storage Commitment, Query/Retrieve, DICOM routing, and DICOMwebAnalyse DICOM headers, association logs, and network traces to resolve transfer, metadata, and routing issuesTroubleshoot HL7 v2.x ADT, ORM, ORU, and SIU interfaces (PID, PV1, ORC, OBR, OBX)Resolve demographic, order, accession number, study status, and report synchronisation issuesModality & Clinical Equipment SupportInstall, configure, and support CT, MRI, X-ray, ultrasound, mammography, fluoroscopy, nuclear medicine, and other imaging equipmentConfigure modality worklists, AE titles, IP addresses, ports, DICOM destinations, and routingTroubleshoot image acquisition, transfer, worklist, dose, protocol, and study-completion issuesCoordinate with modality vendors on hardware faults, software issues, and replacement partsSupport equipment moves, upgrades, decommissioning, acceptance testing, commissioning, and clinical releasePACS, VNA & Viewer SupportSupport image ingestion, archival, retrieval, routing, prefetching, reconciliation, and storageTroubleshoot missing, delayed, duplicate, incomplete, or incorrectly associated studiesResolve viewer access, performance, display, hanging protocol, prior-study, and worklist issuesSupport desktop, browser-based, and remote-access viewer deploymentsAssist with storage expansion, data lifecycle management, multi-site access, and legacy PACS consolidationSupport non-radiology imaging such as cardiology, endoscopy, ophthalmology, pathology, dermatology, and orthopaedicsInstallation, Implementation & DeploymentReview technical requirements, and prepare installation plans, network details, firewall rules, and port specificationsInstall and configure servers, applications, workstations, modalities, DICOM nodes, and interfacesPerform connectivity, integration, and user acceptance testing, and clinical validationSupport go-live, onsite deployment, cutover, and post-go-live stabilisationProvide technical training to support teams and clinical usersTroubleshooting & Incident Management (L2/L3)PACS, VNA, RIS, viewer, and modality outagesDICOM connectivity, image-transfer, and HL7 interface failuresWorklist, accession, reconciliation, and duplicate-study problemsWorkstation, monitor, browser, and application issuesNetwork, firewall, DNS, server, storage, database, and virtualisation incidentsPerformance, capacity, backup, archive, and disaster recovery issuesYou will use logs, DICOM and HL7 analysis, network traces, database queries, and monitoring tools to find root causes, apply fixes, and prevent recurring problems.Preventive Maintenance & Lifecycle ManagementReview logs, service status, storage, backups, certificates, licences, and alertsCoordinate upgrades, security patches, firmware updates, and hardware replacementsTest and document changes in line with change-management proceduresMaintain lifecycle plans for modalities, workstations, servers, storage, and applicationsSupport decommissioning, data retention, and secure disposalMigration, Validation & DocumentationSupport PACS, VNA, RIS, modality, and workstation migrationsValidate metadata, image counts, and study/series/instance integrity, and reconcile migrated dataMaintain asset inventories, network diagrams, DICOM node lists, configuration records, test scripts, maintenance logs, SOPs, RCA reports, and troubleshooting guidesStakeholder & Vendor ManagementWork with radiologists, radiographers, radiology managers, hospital IT, biomedical engineering, vendors, and project teamsTranslate clinical needs into practical technical solutions, and explain technical issues clearly to non-technical usersTechnical SkillsRadiology systems: PACS, VNA, RIS, HIS/EMR, enterprise viewers, diagnostic workstations, reporting systems, DICOM routers and gatewaysModalities: CT, MRI, X-ray, ultrasound, mammography, fluoroscopy, nuclear medicineStandards: DICOM, MWL, MPPS, Query/Retrieve, Storage Commitment, DICOMweb (WADO-RS, QIDO-RS, STOW-RS), HL7 v2.x, FHIR, REST APIs, JSON, XML, SOAPInfrastructure: Windows Server, Linux, TCP/IP, DNS, DHCP, VLANs, firewalls, VPN, TLS/SSL, certificates, storage, databases, virtualisation, backup systemsTools: DICOM/HL7 analysers, packet capture, application and server logs, interface engines, monitoring and remote-support toolsITSM: incident, problem, change, and asset managementQualifications & ExperienceBachelor's degree or diploma in Biomedical Engineering, Clinical Engineering, Healthcare IT, Computer Science, IT, Medical Informatics, Electronics Engineering, or a related fieldMinimum 3–5 years supporting radiology systems, healthcare technology, clinical applications, or biomedical equipment5–8+ years with PACS, VNA, RIS, DICOM, HL7, modalities, and hospital IT infrastructure preferredHands-on experience with onsite support, installations, modality connectivity, preventive maintenance, and vendor coordination is highly desirableMulti-site hospital or enterprise imaging experience is an advantageVendor certifications in PACS, RIS, VNA, DICOM, modalities, or networking are advantageousKey CompetenciesStrong technical knowledge of radiology systems, modalities, and healthcare infrastructureStructured troubleshooting and root-cause analysisAbility to work safely and effectively in clinical environmentsCalm under pressure, with strong prioritisation skillsClear communication with clinical, technical, and vendor stakeholdersStrong customer-service orientationWillingness to provide onsite, after-hours, on-call, and go-live supportHow Success Is MeasuredHigh availability of radiology systems, modalities, PACS, VNA, RIS, and viewersLess downtime and fewer recurring incidents and image-transfer failuresTimely preventive maintenance, upgrades, installations, and service requestsSuccessful modality connectivity, integrations, migrations, and go-livesAccurate asset, configuration, and incident documentationEffective vendor coordination and quick resolution of escalationsHow to Apply*****Click Apply to submit your application, and our team will review your CV.Make sure your LinkedIn profile has your updated CV. Shortlisted candidates will be contacted for the next stage.Questions? Email jobs@digitiza.com.