Technical Services Manager

🌟 We're Hiring: Technical Services Manager📍 Location: United Arab Emirates (Remote)🕒 Employment Type: Part-Time💼 Experience Level: Mid-Level to Senior🌐 Work Arrangement: Fully RemoteAbout UsWe are a globally focused organization committed to delivering dependable technical services that support business continuity, operational efficiency, and customer satisfaction. Our teams combine technical expertise, structured service management, and proactive problem-solving to maintain high service standards across diverse environments. We value reliability, accountability, collaboration, innovation, and continuous improvement.The RoleWe are seeking a Technical Services Manager to oversee technical service delivery, coordinate support activities, and ensure systems and services consistently meet operational and customer requirements. This part-time remote role is suited to an experienced technical leader who can manage priorities, resolve complex issues, coordinate teams, and drive service quality and performance improvements.Key ResponsibilitiesManage day-to-day technical service delivery and operational support activities.Coordinate technical teams, service providers, vendors, and internal stakeholders.Monitor service performance, availability, response times, and quality standards.Establish and maintain effective service processes, procedures, and operational controls.Oversee incident, problem, and service request management to ensure timely resolution.Identify recurring technical issues and coordinate root-cause analysis and remediation.Support technology projects, system improvements, upgrades, and service transitions.Monitor service-level agreements, operational KPIs, and customer satisfaction.Prepare technical service reports, performance updates, and recommendations for management.Identify opportunities to improve efficiency, reliability, scalability, and service quality.RequirementsBachelor’s degree or equivalent qualification in Information Technology, Engineering, Computer Science, or a related field preferred.3+ years of professional experience in technical services, IT operations, service management, or a related field preferred.Strong understanding of technical support, service delivery, infrastructure, and operational processes.Experience managing technical teams, vendors, service providers, or cross-functional stakeholders.Familiarity with IT service management principles, ticketing systems, monitoring tools, and performance reporting.Strong leadership, communication, organizational, and problem-solving skills.Ability to manage multiple priorities and respond effectively to operational challenges.Strong analytical mindset with attention to service quality and customer requirements.Ability to work independently and lead distributed teams in a remote environment.Professional certifications are not required unless specifically relevant to the role.What We OfferFlexible part-time hours within a fully remote working environment.Competitive compensation aligned with experience and responsibilities.Opportunities to manage technical services supporting international operations.Exposure to diverse technologies, service environments, vendors, and business teams.Professional growth through service leadership, operational improvement, and technology initiatives.A collaborative culture focused on reliability, customer service, technical excellence, and continuous improvement.