Technical Services Manager - Polyurethane Systems - UAE

Role Overview: The Technical Service Manager ensures Pearl customers receive expert technical support while adhering to all safety, quality, environmental, and compliance standards. This role also supports Pearl’s global Technical Service Team in troubleshooting, formulation development, and other initiatives that drive profitable growth.  Responsibilities·      Global Technical Service Support - Support Pearl’s global Technical Service Team in troubleshooting, formulation development, customer projects, and technical initiatives that drive profitable growth.·      Customer Technical Support & Troubleshooting - Provide expert technical assistance to existing and potential customers, including diagnosing technical issues, resolving customer complaints, conducting root-cause analysis, and implementing effective corrective actions.·      PU Formulation Development - Propose and develop profit-driven polyurethane formulations by evaluating new raw materials, optimizing formulations and processing parameters, conducting trials, and following projects through to final customer approval.·      Customer Trials & Technical Support - Spend significant time traveling to customer sites to conduct product trials, support implementation, troubleshoot production issues, optimize applications, and provide technical assistance to customers and team members.·      Quality & Production Support - Define finished-product specifications and provide technical support to Production and Quality Control teams to investigate out-of-specification materials and identify corrective actions to bring products back within specification.·      Technical Documentation & Data Management - Maintain accurate and structured technical and customer information, including trial results, complaints, technical investigations, formulations, customer requirements, and recommendations, in the relevant databases and systems.·      Customer Training & Chemical Safety - Deliver technical presentations, product demonstrations, and safety talks to customers and internal teams, ensuring the safe handling, processing, storage, and application of Pearl’s polyurethane chemicals.·      Market Development & Commercial Growth - Proactively identify and leverage market opportunities, new applications, and potential export markets in collaboration with the Technical Service and Sales teams to support Pearl’s growth as a global player.·      Safety, Compliance & Responsible Conduct - Strictly follow and promote Pearl Polyurethane’s safety requirements at internal locations and customer sites, while ensuring full compliance with applicable company policies, laws, regulations, environmental requirements, and industry standards.·      Leadership & Pearl Values - Act as a role model and multiplier of Pearl’s values of Entrepreneurial Spirit, Ownership, Accountability and Passion, while collaborating effectively with global and cross-functional teams to deliver technical and commercial results. Qualifications·      The ideal candidate will be a technically strong, customer-oriented professional with 12+ years of experience in polyurethane systems, specialty chemicals, polymers, or related industries. ·      A Chemical Engineering, Chemistry, Polymer Science, Materials Science, or related degree is required, together with strong English communication, analytical, problem-solving, and technical-reporting skills.·      The candidate should have hands-on experience in polyurethane formulation, application development, technical troubleshooting, customer trials, process optimization, and product qualification.·      Strong knowledge of polyols, isocyanates/MDI/TDI, NCO index, catalysts, surfactants, blowing agents, reaction kinetics, mixing and metering equipment, and polyurethane processing is highly desirable.·      The candidate must be comfortable working directly with customers, conducting on-site troubleshooting, production trials, technical demonstrations, training, root-cause investigations, and technical presentations.·      Experience collaborating with Sales, R&D, Quality, Manufacturing, and global Technical Service teams is essential. UAE/GCC market experience and willingness to travel are preferred.