Technical Specialist

IT MSP – Level 2 Technical Specialist EngineerMicrosoft 365 | Azure | Networking | Cloud | Customer SupportUp to $80K + Super | Full-Time Permanent | East MelbourneAn established and growing Managed Service Provider is looking for an experienced Level 2 Technical Specialist Engineer to join their collaborative technical team.This opportunity is ideal for someone who enjoys working across a broad range of technologies, building strong client relationships, and solving complex technical issues within an MSP environment. You'll work with a diverse client base across a mixture of reactive support, proactive maintenance, and project delivery while being surrounded by a knowledgeable team that genuinely enjoys what they do.If you're looking to join an MSP that values technical excellence, continuous learning, and exceptional customer service, we'd love to hear from you.WHAT'S ON OFFER?Up to $80K + SuperPermanent full-time positionWork with a broad range of SMB clients across multiple industriesExposure to modern Microsoft Cloud technologiesSupportive and collaborative technical teamOngoing technical training and certification supportOpportunity to work across BAU support and project implementationsDiverse role with both remote and onsite client engagementWHO ARE WE?We are a well-established Managed Services Provider delivering premium IT support, cloud solutions, cyber security, networking, and infrastructure services to businesses across Australia.Our team is passionate about technology and providing exceptional customer experiences. We believe in collaboration, accountability, continuous improvement, and investing in our people to help them grow both personally and professionally.As our client base continues to expand, we're looking for a Level 2 Systems Engineer who enjoys working closely with customers and delivering outstanding technical solutions.WHAT WILL YOU BE DOING?As a Level 2 Technical Specialist Engineer, you'll provide both remote and onsite technical support while acting as an escalation point for Level 1 Engineers.Your responsibilities will include:Providing Level 2 technical support across Microsoft and cloud environmentsTroubleshooting hardware, software, server, networking, and infrastructure issuesSupporting Microsoft 365, Exchange Online, SharePoint, OneDrive, and TeamsAdministering Azure Active Directory, Microsoft Entra ID, and cloud servicesManaging Windows Server and Windows 10/11 environmentsSupporting networking infrastructure including switches, routers, wireless, VPNs, DNS and DHCPAssisting with server deployments, upgrades, migrations, and infrastructure projectsSupporting backup, disaster recovery, and business continuity solutionsPerforming onsite client visits for installations, troubleshooting, and project workEscalating complex technical issues where required while mentoring junior engineersMaintaining accurate documentation and updating technical knowledge basesWorking towards SLA targets while delivering an exceptional customer experienceCollaborating closely with vendors, technical consultants, and internal engineering teamsWE NEED YOU TO HAVE…..Minimum 3+ years' experience working within a Managed Services Provider (MSP)Strong experience supporting Microsoft 365 environmentsExperience administering Microsoft Azure and Microsoft Entra IDSolid understanding of Windows Server and Windows desktop operating systemsExperience supporting networking infrastructure including TCP/IP, DNS, DHCP, VPNs, switches, routers and wireless networkingExperience supporting cloud technologies and hybrid environmentsKnowledge of backup and disaster recovery solutionsStrong troubleshooting skills across hardware, software, servers, and infrastructureExcellent customer service and communication skillsAbility to prioritise workloads while managing multiple support requestsCurrent driver's licence and willingness to travel to client sitesFull Australian working rightsIT'S NICE TO HAVE….Experience with ConnectWise, HaloPSA, Autotask or similar PSA platformsExperience with N-Able, Datto RMM, NinjaOne or other RMM solutionsExposure to Azure Virtual Desktop or virtualisation technologiesKnowledge of FortiGate firewalls and network securityExperience with Microsoft Intune and endpoint managementPowerShell scripting or automation experienceMicrosoft or CompTIA certificationsExperience delivering infrastructure or cloud migration projectsTO BE CONSIDERED….Please apply online or email your CV directly to adriana.ortado@hirecracker.com.au. For further information, call +61 485 860 659. If unavailable, please leave a message, and you will receive a response. By applying, you consent to your application being submitted to our client in relation to this vacancy only.You may also connect with me on LinkedIn: www.linkedin.com/in/adrianaortado and follow our Instagram page @hirecracker.KEY SKILLS:Managed Services · Level 2 Support · Microsoft 365 · Azure · Microsoft Entra ID · Windows Server · Networking · DNS · DHCP · VPN · Cloud Computing · IT Infrastructure · Customer Support · RMM · PSA · HCIT